The incumbent coordinates staff schedules and shift assignments, provides work direction and training support to Ticket Office Leads and pooled staff, prepares routine sales and ticket inventory reports, weekly audits, and ticket settlement documentation, and assists with staff, artist, VIP, promotional code, and ticket hold activities in accordance with established procedures. Ability to provide accurate, courteous, and responsive customer service to patrons, VIPs, members, donors, long-time ticket buyers, rental clients, and internal departments while addressing routine ticketing needs and referring complex matters appropriately.