6,718 Results for

Senior Customer Service Jobs in Cambridge, MA

Jobs

Senior Director, Customer Support Celigo

Boston, MA

$175,000–$210,000 / year

You know how to deploy AI-assisted support workflows, self-service knowledge systems, and intelligent automation, and you have a clear perspective on the limits of responsible AI use in customer-facing contexts. • Celigo is a leading intelligent automation platform that puts the power of automation in the hands of every team, unifying workflows from the predictable to the fully agentic in a single platform.

18 days ago

Tax Senior Manager, Core Tax Services Bdo Consulting

Boston, MA

$146,000–$200,000 / year

Significant knowledge of taxation related to personal income, estate and gift tax and wealth retention strategies, as well as taxation of entities owned by business owners (partnership and corporate taxation), is required. Performs tax planning, preparation and research for pass through entities (S-corps, LLCs, Partnerships) and the business owners’ individual returns, which may include estates, trusts and charitable entities.

26 days ago

Senior Manager, R&D Biomechanical Engineering - Shark Beauty and Personal Care SharkNinja

Needham, MA

$127,500–$170,000 / year

We're looking for a Senior Manager of R&D Biomechanical Engineering who wants to be at the center of that: leading the technical direction of breakthrough products, building a team of exceptional engineers, and shaping how Shark's next generation of skincare technology gets made. Powered by two trusted, global brands, Shark and Ninja , the company has a proven track record of bringing disruptive innovation to market and developing one consumer product after another has allowed SharkNinja to enter multiple product categories, driving significant growth and market share gains.

30+ days ago

Senior Director, Sales Housecall Pro

Boston, MA

$155,000–$190,000 / year

You are responsible for closing the critical gap between traditional operators and technical system architects, building an environment where advanced data feedback loops deliver real-time metrics directly to representatives while developing second-line leaders across a high-growth infrastructure. You possess a distinct RevOps mindset, deeply understanding how to analyze the end-to-end transactional funnel, coach automated systems, and execute rapid sales cycles while maintaining an uncompromising commitment to human leadership development.

1 day ago

Senior Product Manager - Remote PAR Technology

Boston, MA

Remote

In this role, you will collaborate closely with cross-functional teams—including engineering, design, marketing, and sales—to drive the development and delivery of cutting-edge drive-thru solutions that enhance guest experiences and optimize operational efficiency for our customers. Embracing our "Better Together" ethos, we offer Unified Customer Experience solutions, combining point-of-sale, digital ordering, loyalty and back-office software solutions as well as industry-leading hardware and drive-thru offerings.

1 day ago

Sr. Cloud Engineer Digital Realty Trust

Boston, MA

$120,000–$140,000 / year

PlatformDIGITAL®, the company’s global data center platform, provides customers with a secure data meeting place and a proven Pervasive Datacenter Architecture (PDx®) solution methodology for powering innovation and efficiently managing Data Gravity challenges. This role partners closely with infrastructure, network, security, development, and operations teams to deliver scalable, highly available, and resilient cloud solutions that support critical business applications and services.

25 days ago

Senior Director, Enterprise AI & Architecture Flywire

Boston, MA

$200,000–$250,000 / year

Strong understanding of Generative AI concepts and implementation patterns, including LLMs, RAG pipelines, agentic AI frameworks, enterprise ML deployment patterns, SLMs, embeddings, prompt engineering, retrieval-augmented generation, vector databases, semantic search, evaluation frameworks, and enterprise knowledge integration. 15+ years of progressive technology leadership experience, including senior responsibility for engineering, architecture, platforms, data, infrastructure, automation, AI, digital transformation, or enterprise technology delivery, including 5+ years managing multi-disciplinary engineering or architecture teams.

1 day ago

Senior Director, Mid-Market Sales & Account Management - Remote Motive

Boston, MA

Remote

Motive serves more than 120,000 customers – from Fortune 500 enterprises to small businesses – across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector. Collaborate with Product, Sales, Onboarding, and Strategy leaders to identify customer needs, influence roadmap decisions, and design cohesive sales programs, incentive plans, and GTM strategies that connect across global functions for a seamless customer journey.

1 day ago

Senior Vice President (Large Deals) - Remote SoftServe

Boston, MA

Remote

$211,000–$333,000 / year

The Senior Vice President – Large Deals is an executive leadership role responsible for building relations with the indirect deal channels: Deal advisors, Management consulting companies, PE firms and any other channel to drive deal pipeline generation of large deals (>25M). Build, deepen, and sustain relations with the indirect deal channels: Deal advisors, Management consulting companies, PE firms and any other channel to drive deal pipeline generation of large deals (>25M).

1 day ago

Senior Data Platform Engineer, Enterprise Merchant Integrations Extend

Boston, MA

$155,000–$170,000 / year

Our comprehensive platform offers automated customer service handling, seamless returns/exchange management, end-to-end automated fulfillment, and product protection and shipping protection alongside Extends best-in-class fraud detection. Build on our failure-capture and file-return capabilities to deliver a framework that turns validation and processing errors into clear, actionable reports for data providers and the engineers operating the integration.

21 days ago

Senior Machine Learning Data Scientist Extend

Boston, MA

$135,000–$165,000 / year

Our comprehensive platform offers automated customer service handling, seamless returns/exchange management, end-to-end automated fulfillment, and product protection and shipping protection alongside Extends best-in-class fraud detection. As a Senior ML Data Scientist, you will own the development of cutting-edge machine learning models based on signals and transactions from hundreds of millions of users to detect and prevent fraud, assess risk, and unlock business value.

21 days ago

Dining Server – Senior Living Community Sunrise Senior Living Mgmt Inc

Wayland, MA

$15.92–$19.90 / hour
Quick Apply

Server – Provide Food Service and Customer Experience in a Senior Living Community Server | Waitstaff | Food Service Worker | Restaurant Server | Customer Service | Dining Services. See Sunrise Senior Living Mgmt Inc Privacy Policy at https://www.sunriseseniorliving.com/privacy-policy and SonicJobs Privacy Policy at https://www.sonicjobs.com/privacy and Terms of Use at https://www.sonicjobs.com/terms.

1 day ago

Senior Director, Pricing Operations Sophos

Boston, MA

Sophos goes to market with a global partner ecosystem, including Managed Service Providers (MSPs), Managed Security Service Providers (MSSPs), resellers and distributors, marketplace integrations, and cyber risk partners, giving organizations the flexibility to choose trusted relationships when securing their business. Sophos offers industry-leading managed detection and response (MDR) alongside a comprehensive portfolio of cybersecurity technologies — including endpoint, network, email, and cloud security, extended detection and response (XDR), identity threat detection and response (ITDR), and next-gen SIEM.

18 days ago

Senior Systems Engineer - GSI VAST Data

Boston, MA

Strong expertise in enterprise infrastructure, cloud architecture, AI infrastructure, storage, networking, virtualization, and modern data platforms, with hands-on knowledge of technologies and protocols including Linux, Kubernetes, Docker, VMware, NFS, SMB/CIFS, S3, NVMe/TCP, RDMA, InfiniBand, Ethernet, and distributed systems. A consultative, self-driven mindset with a track record of building scalable programs, technical frameworks, and strategic partnerships that deliver lasting business impact, while maintaining a passion for emerging technologies in AI, cloud infrastructure, containers, networking, and distributed systems.

23 days ago

Senior Director, Data Science Discover Financial Services

Cambridge, MA

$314,800–$359,300 / year

Currently has, or is in the process of obtaining one of the following with an expectation that the required degree will be obtained on or before the scheduled start date: A Bachelors Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, or a related quantitative field) plus 11 years of experience performing data analytics. As a Data Science Leader at Capital One, you’ll be part of a team that’s leading the next wave of disruption at a whole new scale, using the latest in computing and machine learning technologies and operating across billions of customer records to unlock the big opportunities that help everyday people save money, time and agony in their financial lives.

8 days ago

Senior SRE/ Observability Consultant Qualitest

Boston, MA

$160,000–$180,000 / year

Formerly Qualitest, QualityAI supports global enterprises across regulated and technology-driven industries, combining deep engineering heritage with AI-enabled delivery, operational assurance, and lifecycle expertise to help clients achieve certainty at go-live. Never stop experimenting and learning with QualityAI Tech academy: 3000+ training courses, mentorship programs, technical tribes, sponsored certifications, leadership programs and much more.

23 days ago

Senior Application Security Engineer Starburst

Boston, MA

$175,000–$215,000 / year

Own vulnerability management for everything we ship across our self-managed enterprise platform and SaaS product — container images, third-party dependencies, and first-party code — automating detection, triage, and routing, and advancing remediation through reachability/exploitability analysis and attack-surface reduction. This is deep, hands-on engineering work: youll build secure-by-default patterns into how our engineers design and ship, embed security controls earlier in the development lifecycle, and create the automation that lets you cover a large engineering organization.

30+ days ago

Senior Sales Engineer, AI Data Solutions Komodo Health

Boston, MA

Remote

$164,000–$222,000 / year

Across the healthcare ecosystem, we’re helping our clients unlock critical insights to track detailed patient behaviors and treatment patterns, identify gaps in care, address unmet patient needs, and reduce the global burden of disease. Confidently articulate Komodos trustworthy-AI approach — grounded, explainable, reproducible, verified, governed — to technical buyers, customer AI councils, and compliance/procurement stakeholders, clearing the AI-related blockers that stall deals.

1 day ago

Senior Full Stack IoT Software Developer Sarnova

Boston, MA

Remote

By driving the development of intelligent, connected devices, the Senior Full Stack IoT Developer directly supports strategic initiatives in product innovation, operational efficiency, and customer experience. Customers’ emergency preparedness needs are met via Cardio Partners’ nationwide CPR training courses and state-of-the-art program management services.

1 day ago

Revenue Strategy & Planning, Senior Manager - Remote Cribl

Boston, MA

Remote

$93,300–$175,000 / year

Support annual and long-range planning: Collaborate with GTM leaders, other team members and cross-functional partners on annual and long-range planning. Leverage AI to optimize GTM operations: Apply AI tools and workflows to automate analysis, surface insights faster, and improve the efficiency of existing processes.

1 day ago

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Senior Customer Service Jobs in Cambridge, MA

Senior Director, Customer Support Celigo

Tax Senior Manager, Core Tax Services Bdo Consulting

Senior Manager, R&D Biomechanical Engineering - Shark Beauty and Personal Care SharkNinja

Senior Director, Sales Housecall Pro

Senior Product Manager - Remote PAR Technology

Sr. Cloud Engineer Digital Realty Trust

Senior Director, Enterprise AI & Architecture Flywire

Senior Director, Mid-Market Sales & Account Management - Remote Motive

Senior Vice President (Large Deals) - Remote SoftServe

Senior Data Platform Engineer, Enterprise Merchant Integrations Extend

Senior Machine Learning Data Scientist Extend

Dining Server – Senior Living Community Sunrise Senior Living Mgmt Inc

Senior Director, Pricing Operations Sophos

Senior Systems Engineer - GSI VAST Data

Senior Director, Data Science Discover Financial Services

Senior SRE/ Observability Consultant Qualitest

Senior Application Security Engineer Starburst

Senior Sales Engineer, AI Data Solutions Komodo Health

Senior Full Stack IoT Software Developer Sarnova

Revenue Strategy & Planning, Senior Manager - Remote Cribl

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