Senior Customer Service Jobs in Crofton, MD
Chenega Corporation
$185000 YEAR
Washington, DC
You will work closely with various teams, including Cloud Services, Cybersecurity, IT Operations, Program Management, Network Engineering and Administration, Disaster Recovery, Data Center Operations, Cloud Engineering, Data Architecture, and Data Engineering. Chenega Services & Federal Solutions, LLC, a Chenega Professional Services’ company, is looking for a highly experienced Senior Artificial Intelligence/ Machine Learning Services Microsoft Engineer to join our team of IT experts supporting a major federal customer.
Capital One
$193000 - $220300 YEAR
McLean, VA
Business Manager - Global Workplace Services Workplace AnalyticsIn Global Workplace Services (GWS), the Workplace Analytics Team uses data and technology to make magic happen with dashboards and spreadsheets, illuminating what’s actually happening in our spaces to deliver a safe and best in class associate and customer experience both today and in the future. You’ll partner with clients across GWS, as well as the Retail Bank, to help solve business problems and monitor/optimize Capital One’s real estate footprint (which includes offices, branches, and cafes) and support our Security Operations.
Acosta Sales & Marketing
Washington, DC
Our sales and digital teams build lasting relationships, ensuring our client brands get the space they deserve in stores and outperform the competition online, while our merch reps make brands shine in retail locations across the world. Acosta is a part of Acosta Group – a collective of the industry’s most trusted retail, marketing and foodservice agencies reimagining the way people connect with brands at every point in their shopping journey.
Raytheon Technologies Corporation
Washington, DC
Minimum 10+ years' experience of configuring and supporting SAP GTS in S4 HANA and a bachelor's degree in Computer Science, Technology, Engineering and Mathematics (STEM) or related discipline or equivalent combination of related work experience and schooling in lieu of degree; Advanced degree and 7+ years' related work experience. The ERP Business Analyst – Global Trade Services is responsible for the successful delivery within each phase of the program: Blueprint – detailed design for processes, utilizing best practices and maximizing process harmonization opportunities; evaluation of gaps and making scope decisions.
Tennessee Society of Association Executives
Washington, DC
Manage the temporary onsite staff and associated vendor(s) relevant meetings and events by reviewing the vendor contract and advising the Director, Registration & Customer Care of the necessary updates, compiling staffing needs from all BIO Staff, and working with the vendor to facilitate requests. Oversee, with the support of the Director, Event Registration, the seasonal “Customer Service Associate” (CSA) team associated with the BIO International Convention, to include interviewing, onboarding, day-to-day management, and onsite implementation of the team.
Children's National Medical Center
Washington, DC
The Senior Patient Services Representative performs all duties of a Patient Services Representative at Children's National Pediatricians & Associates, including scheduling and workflow coordination, quality control, staff guidance, training, and inventory monitoring. Skills and Knowledge: Basic math, office procedures, medical terminology, patient financials, insurance verification, scheduling, communication, Microsoft Office, staff coordination, leadership, problem-solving.
Mimecast Services Limited
Washington, DC
The Senior Manager, Customer Marketing leads global customer events and executive engagement programs designed to deliver exceptional experiences that foster a vibrant community of advocates and deliver measurable outcomes. User Conference & Regional Roadshows: Lead the strategy, planning and delivery of the flagship user conference, including audience acquisition, onsite engagement, content/speaker management, post-event follow up and reporting.
HomeWorks Energy, Inc.
Washington, DC
This is a management role that is responsible for managing a team, department(s), or region(s), and is responsible for setting performance goals, conducting evaluations, providing feedback to team members, allocating tasks and responsibilities as required, and managing resources. Strategic Oversight & Operational Excellence: Work closely with senior leadership to define and implement service strategies that drive efficiency, improve service quality, and enhance customer satisfaction across all regions.
PlanIT Group
Washington, DC
The selected candidate will conduct technology evaluations assessing the feasibility of proposed concepts, develop requirements documents and statements-of-work to support the internal customers’ business needs, design and implement efficient technical solutions, evaluate, test, and certify all software and hardware technologies prior to pilot and production release, provide maintenance support including managing on-going changes and/or enhancements throughout the life of the system, develop short- and long-term technology plans driven by the internal customers’ business needs. The ideal candidate will conduct technology evaluations assessing the feasibility of proposed concepts, develop requirements documents and statements-of-work to support the internal customers’ business needs, design and implement efficient technical solutions, evaluate, test, and certify all software and hardware technologies prior to pilot and production release, provide maintenance support including managing on-going changes and/or enhancements throughout the life of the system, develop short- and long-term technology plans driven by the internal customers’ business needs.
Amplitude
Arlington, VA
Classification of protected categories is as follows: A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability. An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.
Capital One
$193000 - $220300 YEAR
McLean, VA
3+ years experience delivering large and complex programs - where you own the business or technical vision, collaborate with large cross-functional teams, secure commitments on deliverables, and unblock teams to land business impact. Strong technical backgrounds (ideally building highly scalable platforms, products, or services) with the ability to proactively identify and mitigate technical risks throughout delivery life-cycle.
Capital One
$240300 - $274300 YEAR
McLean, VA
5+ years years experience delivering large and complex programs - where you own the business or technical vision, collaborate with large cross-functional teams, secure commitments on deliverables and unblock teams to land business impact. Success in the role requires an innovative mind, a proven track record of delivering large scale, complex, next-generation software and data products, rigorous analytical skills, and a passion for delivering customer value.
Komodo Health
$180000 - $260000 YEAR
Washington DC, DC
The Senior Director, Customer Retention will coach and empower a retention team to lead all stages of renewal conversations and closure, engage stakeholders across diverse customer personas (e.g., Commercial Operations, Strategy, Analytics, RWE/HEOR) and align the appropriate suite of Komodo solutions to address evolving customer priorities. Extensive experience in client-facing roles of increasing responsibility, delivering innovative SaaS recurring revenue software products, analytics, or consulting services with a focus on customer retention, renewals, and long-term value realization for Commercial Life Sciences customers.
Capital One
$240300 - $274300 YEAR
McLean, VA
5+ years experience delivering large and complex programs - where you own the business or technical vision, collaborate with large cross-functional teams, secure commitments on deliverables and unblock teams to land business impact. Directors have: Strong technical backgrounds (ideally building highly scalable platforms, products, or services) with the ability to proactively identify and mitigate technical risks throughout delivery life-cycle.
CoStar Group, Inc.
Washington, DC
Maintain project management tool to account for all project related items (project plans, deliverables tracking, time tracking, etc.) and update Salesforce to reflect client related notes, tasks, and events to assure accurate department reporting Provide training per SOW or scoped engagement Take the lead on larger and more complex accounts Support expansion, renewal opportunities; understand what the business outcomes are for each named customer (Mid Market / Enterprise) Build and maintain strong internal networks across the business Partner with Account Management team on overall customer retention strategy; Mitigate renewal risk Deliver customer platform reviews based on schedule cadence per business segment Communicate phases of the implementation with Clients and internal teams using VL Implementation Methodology Provide pre-sales support with collaboration calls or other project scoping activities Develop and host training for broader teams within Client Services Ability to perform projects for Alliance Partner Implementation Certification Ability to host and moderate marketing led initiatives (webinars, etc.) Remain up to date on product features and developed use cases to drive customers to best practice adoption Solicit participation for customer surveys (CSAT & NPS) and other advisory activities Identify business maturity level for assigned accounts; determine strategy for advancement to the next stage Gather business requirements for client's integration strategy, and propose new ideas for further platform adoption When applicable, support client's data abstraction/import strategy Configure/implement Visual Lease platform, including modules, supporting lease fields, financial categories, users and security levels, access requirements and system administration Identify and manage risks related to project timelines when applicable Identify and manage retention risks Set customer up for success so they are self sustained post-implementation Collect customer feedback and stories and close feedback loops Mentor more junior members of the team on best practices Basic Qualifications Bachelor’s degree required from an accredited, not-for-profit University or College Proven track record of commitment and success in previous roles. 5+years related experience interacting directly with customers and resolving customer concerns or challenges Strong knowledge of commercial real estate management and/or lease accounting preferred Must be a strong, collaborative team player Experience, fluency and the ability to quickly learn software solutions Professional, positive, and nurturing attitude with all clients Willingness to travel to clients for onsite onboarding and trainings (approximately 5-10% travel) Ability to organize and manage multiple and competing priorities Excellent written and verbal communication skills Be able to adjust your communication style to assist customer on various levels of technical understanding and internally with different levels of leadership Patience, positive attitude and strong relationship-building skills Independent and quick learner with the ability to grasp new concepts (especially relating to constantly changing accounting rules effecting our product and client base), and decipher consequences Project Management Certification preferred What’s in it for you?
Criticalsystemsllc
Rockville, MD
Must possess a valid driver’s license for a minimum of 12 months, with no major or frequent traffic violations included, but not limited to: DUI, Hit & Run, License Suspension, Reckless/Careless Driving or multiple smaller infractions or preventable collisions in the previous 3 years. In this role, you will be responsible for developing long-term customer relationships with building owners to maximize account penetration and customer retention with contractors and consulting engineer/architect accounts.
Western Power
Washington, DC
You will also identify and successfully execute new unregulated revenue opportunities within the customer portfolio to ensure Western Power’s commercial and technical risks are managed and legal compliance is achieved in accordance with relevant Contracts, Acts, Regulations and Codes. In this role, you will be responsible for managing key commercial relationships with a diverse portfolio of major customers—including large retailers, energy generators, major commercial clients, industry partners, and government bodies.
Capital One National Association
McLean, VA
Currently has, or is in the process of obtaining one of the following with an expectation that the required degree will be obtained on or before the scheduled start date: A Bachelor's Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field). A Master's Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field) or an MBA with a quantitative concentration.