Senior Customer Service Jobs in Odenton, MD

Western Power

Washington, DC

You will also identify and successfully execute new unregulated revenue opportunities within the customer portfolio to ensure Western Power’s commercial and technical risks are managed and legal compliance is achieved in accordance with relevant Contracts, Acts, Regulations and Codes. In this role, you will be responsible for managing key commercial relationships with a diverse portfolio of major customers—including large retailers, energy generators, major commercial clients, industry partners, and government bodies.

Top Quality Dog Food LLC

$52000 YEAR

Hyattsville, MD

If you’re someone who thrives on creating positive experiences and enjoys keeping things organized, this is the role for you. We’re seeking a reliable and customer-focused individual to join our team as a Customer Service Representative.

Sherwin-Williams

$18 undefined

Baltimore, MD

The wage range listed for this role takes into account the wide range of factors considered in making compensation decisions including skill sets; experience and training; licensure and certifications; and other business and organizational needs. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company’s customers, staff, employees, vendors, contractors, and the general public.

Sherwin-Williams

$18 undefined

Clarksville, MD

The wage range listed for this role takes into account the wide range of factors considered in making compensation decisions including skill sets; experience and training; licensure and certifications; and other business and organizational needs. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company’s customers, staff, employees, vendors, contractors, and the general public.

Sherwin-Williams

$19 undefined

Silver Spring, MD

The wage range listed for this role takes into account the wide range of factors considered in making compensation decisions including skill sets; experience and training; licensure and certifications; and other business and organizational needs. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company’s customers, staff, employees, vendors, contractors, and the general public.

Medibank Private Limited

Washington, DC

Your formidable team spirit makes you a truly supportive team player – someone willing to step outside your nominal role (and sometimes your comfort zone) to test ideas and support your peers…all with the ambition of serving the community better! You are a multitasking super star with the ability to apply your knowledge across various channels including virtual messaging, face-to-face as well as our phone-based systems.

Mosaec

Washington, DC

The Customer Fulfillment Associate is responsible for ensuring that customer’s orders are fulfilled in a timely and satisfactory manner for APHA Press and the Publications Services Unit. Washington, D.C., This position supports sales efforts by providing a variety of services, solutions, and support to existing customers as well as member services.

Mosaec

Washington, DC

The Customer Fulfillment Associate is responsible for ensuring that customer’s orders are fulfilled in a timely and satisfactory manner for APHA Press and the Publications Services Unit. Washington, D.C., This position supports sales efforts by providing a variety of services, solutions, and support to existing customers as well as member services.

NCAA (National Collegiate Athletic Association)

Washington, DC

The Customer Fulfillment Associate is responsible for ensuring that customer’s orders are fulfilled in a timely and satisfactory manner for APHA Press and the Publications Services Unit. This position supports sales efforts by providing a variety of services, solutions, and support to existing customers as well as member services.

Society for Scholarly Publishing

Washington, DC

The Customer Fulfillment Associate is responsible for ensuring that customer’s orders are fulfilled in a timely and satisfactory manner for APHA Press and the Publications Services Unit. This position supports sales efforts by providing a variety of services, solutions, and support to existing customers as well as member services.

Global Elite

Washington, DC

We’re looking for enthusiastic, self-driven, individuals to assist existing and prospective clients within our organization. Preferred Skills: • Excellent communication skills, including active listening and problem-solving.

Aprio, LLP

Washington, DC

Aprio, LLP and Aprio Advisory Group, LLC, operate in an alternative business structure, with Aprio Advisory Group, LLC providing non-attest tax and consulting services, and Aprio, LLP providing CPA firm services. Position Responsibilities:Lead and manage financial due diligence engagements, including planning, execution, and delivery of client-ready work products for private equity and strategic clients.

Tennessee Society of Association Executives

Washington, DC

Manage the temporary onsite staff and associated vendor(s) relevant meetings and events by reviewing the vendor contract and advising the Director, Registration & Customer Care of the necessary updates, compiling staffing needs from all BIO Staff, and working with the vendor to facilitate requests. Oversee, with the support of the Director, Event Registration, the seasonal “Customer Service Associate” (CSA) team associated with the BIO International Convention, to include interviewing, onboarding, day-to-day management, and onsite implementation of the team.

J-Vers

TOWSON, MD

We offer a purpose you can believe in, a team you can count on, opportunities for career growth, and a comprehensive benefits program to include retirement benefits, medical/dental, family leave, disability insurance and more, all in a fast-paced, friendly environment. You will report to the Plasma Center Manager and will perform as a plasma donor screener and perform phlebotomy to support plasma center operations.

CoStar Group, Inc.

Washington, DC

Maintain project management tool to account for all project related items (project plans, deliverables tracking, time tracking, etc.) and update Salesforce to reflect client related notes, tasks, and events to assure accurate department reporting Provide training per SOW or scoped engagement Take the lead on larger and more complex accounts Support expansion, renewal opportunities; understand what the business outcomes are for each named customer (Mid Market / Enterprise) Build and maintain strong internal networks across the business Partner with Account Management team on overall customer retention strategy; Mitigate renewal risk Deliver customer platform reviews based on schedule cadence per business segment Communicate phases of the implementation with Clients and internal teams using VL Implementation Methodology Provide pre-sales support with collaboration calls or other project scoping activities Develop and host training for broader teams within Client Services Ability to perform projects for Alliance Partner Implementation Certification Ability to host and moderate marketing led initiatives (webinars, etc.) Remain up to date on product features and developed use cases to drive customers to best practice adoption Solicit participation for customer surveys (CSAT & NPS) and other advisory activities Identify business maturity level for assigned accounts; determine strategy for advancement to the next stage Gather business requirements for client's integration strategy, and propose new ideas for further platform adoption When applicable, support client's data abstraction/import strategy Configure/implement Visual Lease platform, including modules, supporting lease fields, financial categories, users and security levels, access requirements and system administration Identify and manage risks related to project timelines when applicable Identify and manage retention risks Set customer up for success so they are self sustained post-implementation Collect customer feedback and stories and close feedback loops Mentor more junior members of the team on best practices Basic Qualifications Bachelor’s degree required from an accredited, not-for-profit University or College Proven track record of commitment and success in previous roles. 5+years related experience interacting directly with customers and resolving customer concerns or challenges Strong knowledge of commercial real estate management and/or lease accounting preferred Must be a strong, collaborative team player Experience, fluency and the ability to quickly learn software solutions Professional, positive, and nurturing attitude with all clients Willingness to travel to clients for onsite onboarding and trainings (approximately 5-10% travel) Ability to organize and manage multiple and competing priorities Excellent written and verbal communication skills Be able to adjust your communication style to assist customer on various levels of technical understanding and internally with different levels of leadership Patience, positive attitude and strong relationship-building skills Independent and quick learner with the ability to grasp new concepts (especially relating to constantly changing accounting rules effecting our product and client base), and decipher consequences Project Management Certification preferred What’s in it for you?

GoodVets

Washington, DC

We sit at the intersection of quality-first medicine and people-first culture, providing a supportive, growth-minded environment for our teams—and unparalleled service for today's pet parents. From managing phone calls and appointments to facilitating check-ins and check-outs, you’ll ensure every interaction reflects our values of warmth, professionalism, and empathy.

Nextgen Solutions Corporation

$15 - $30 HOUR

Washington, DC

Experience providing help desk support for the Windows operating system, Windows-based applications and databases, and AD account management; Experience providing help desk support for iOS devices, iOS-based applications, and iCloud account management; Experience configuring, imaging, and deploying Windows based laptops, printers, and desktop assets; Experience with workflow management applications such as ZenDesk, ServiceNow, Ivanti, or BMC Helix. Providing help desk support for the Windows operating system, Windows-based applications and databases, and AD account management; Providing help desk support for iOS devices, iOS-based applications, and iCloud account management; Configuring, imaging, and deploying Windowsbased laptops, printers, and desktop assets; Workflow management applications such as ZenDesk, ServiceNow, Ivanti, or BMC Helix.

ECI Consulting Group

Washington, DC

With years of experience in implementing successful customer success and sales strategies, we are ready to hire, train, and develop someone with the drive to excel and have them become a lasting and vital part of our Customer Success Representative team! Your daily responsibilities will include face-to-face customer engagement, addressing customer needs, and promoting telecommunications services to increase brand awareness and market share.