Five or more years of formal people-management experience in SaaS implementation, customer onboarding, customer training, professional services, or a comparable delivery function, including independent responsibility for team performance, resource planning, operational decisions, performance management, and employee development. Lead, coach, and develop the Strategic Implementation Manager, Accounting Implementation and Training employees, and any supervisors or team leads assigned to the function through clear expectations, regular feedback, performance management, cross-training, and succession planning.