6,761 Results for

Senior Customer Service Jobs in Malden, MA

Jobs

Senior Director, Customer Support Celigo

Boston, MA

$175,000–$210,000 / year

You know how to deploy AI-assisted support workflows, self-service knowledge systems, and intelligent automation, and you have a clear perspective on the limits of responsible AI use in customer-facing contexts. • Celigo is a leading intelligent automation platform that puts the power of automation in the hands of every team, unifying workflows from the predictable to the fully agentic in a single platform.

18 days ago

Senior Director, Customer Success Housecall Pro

Boston, MA

$135,000–$150,000 / year

With easy-to-use tools for scheduling, dispatching, payments, and more, Housecall Pro enables Pros to save time, grow profitably, and provide best-in-class service. You work cross-functionally with other leaders to ensure seamless service delivery, advocate for customer needs, and contribute to overall business growth.

1 day ago

Senior Manager, R&D Biomechanical Engineering - Shark Beauty and Personal Care SharkNinja

Needham, MA

$127,500–$170,000 / year

We're looking for a Senior Manager of R&D Biomechanical Engineering who wants to be at the center of that: leading the technical direction of breakthrough products, building a team of exceptional engineers, and shaping how Shark's next generation of skincare technology gets made. Powered by two trusted, global brands, Shark and Ninja , the company has a proven track record of bringing disruptive innovation to market and developing one consumer product after another has allowed SharkNinja to enter multiple product categories, driving significant growth and market share gains.

30+ days ago

Sr. Product Engineer – Web Services Esri

Boston, MA

Remote

$93,600–$159,328 / year

Experience working with ArcGIS applications and technologies (such as ArcGIS Hub, ArcGIS Map Viewer, ArcGIS REST APIs, ArcGIS API for Python, ArcGIS Maps SDKs). You will act as a service owner and trusted decision‑maker, shaping priorities, balancing tradeoffs, and ensuring our web services remain reliable, scalable, and valuable to customers over time.

1 day ago

Tax Senior Manager, International Tax Services Bdo Consulting

Boston, MA

$99,750–$262,500 / year

Work with Specialized Tax Services and International Tax Partners, Local Office Managing Partner and local and regional Business Development Managers to develop and execute an effective marketing plan. Additionally, the International Tax Senior Manager is a critical part of the office’s / region’s Tax Services leadership team and in this capacity will act as source for guidance on international tax questions and issues.

20 days ago

Tax Senior Manager, Core Tax Services Bdo Consulting

Boston, MA

$146,000–$200,000 / year

Significant knowledge of taxation related to personal income, estate and gift tax and wealth retention strategies, as well as taxation of entities owned by business owners (partnership and corporate taxation), is required. Performs tax planning, preparation and research for pass through entities (S-corps, LLCs, Partnerships) and the business owners’ individual returns, which may include estates, trusts and charitable entities.

26 days ago

Senior Director, Sales Housecall Pro

Boston, MA

$155,000–$190,000 / year

You are responsible for closing the critical gap between traditional operators and technical system architects, building an environment where advanced data feedback loops deliver real-time metrics directly to representatives while developing second-line leaders across a high-growth infrastructure. You possess a distinct RevOps mindset, deeply understanding how to analyze the end-to-end transactional funnel, coach automated systems, and execute rapid sales cycles while maintaining an uncompromising commitment to human leadership development.

1 day ago

Senior Director, Performance Marketing Housecall Pro

Boston, MA

Mastery of major advertising distribution networks, mobile attribution models, cross-channel web analytics, and automation suites (i.e. Google Ads, Meta Ads Manager, GA4, GTM, Funnel.io). • Drive innovation across the function by leveraging AI to inject intelligence into workflows and automate processes and continuously implementing emerging marketing platforms, ad models, and tech configurations.

1 day ago

Tax Senior Manager, Private Client Services Bdo Consulting

Boston, MA

$146,000–$200,000 / year

A Tax Senior Manager, Private Client Services (PCS) is responsible for utilizing their educational background and professional experience as well as their communication, time management, leadership, technical, business development, and people skills to provide tax compliance and consulting services to our high net-worth clients. Offering a high touch approach, we have extensive experience serving high net-worth individuals, their families, family offices, C-Suite executives, athletes, entertainers, as well as other people with complicated tax and financial structures.

26 days ago

Senior Vice President, Tax Reporting & Compliance Manager BNY

Westborough, MA

In this role, you’ll make an impact in the following ways: Lead multiple teams of Regulatory Administration and Filings staff providing clients with legal guidance on SEC filings such as prospectuses, proxy statements, and board minutes. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.

14 days ago

Senior Engineering Manager, athenaCollector Athenahealth

Boston, MA

$164,000–$280,000 / year

We offer IT solutions and expert services that eliminate the daily hurdles preventing healthcare providers from focusing entirely on their patients — powered by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all. If you are passionate about combining strong technical depth with people leadership and you take pride in clear goals, accountable delivery, and continuous improvement, you’ll help us advance healthcare technology in meaningful ways.

3 days ago

Senior Product Manager - Remote PAR Technology

Boston, MA

Remote

In this role, you will collaborate closely with cross-functional teams—including engineering, design, marketing, and sales—to drive the development and delivery of cutting-edge drive-thru solutions that enhance guest experiences and optimize operational efficiency for our customers. Embracing our "Better Together" ethos, we offer Unified Customer Experience solutions, combining point-of-sale, digital ordering, loyalty and back-office software solutions as well as industry-leading hardware and drive-thru offerings.

1 day ago

Senior Machine Learning Data Scientist Extend

Boston, MA

$135,000–$165,000 / year

Our comprehensive platform offers automated customer service handling, seamless returns/exchange management, end-to-end automated fulfillment, and product protection and shipping protection alongside Extends best-in-class fraud detection. As a Senior ML Data Scientist, you will own the development of cutting-edge machine learning models based on signals and transactions from hundreds of millions of users to detect and prevent fraud, assess risk, and unlock business value.

21 days ago

Senior Data Platform Engineer, Enterprise Merchant Integrations Extend

Boston, MA

$155,000–$170,000 / year

Our comprehensive platform offers automated customer service handling, seamless returns/exchange management, end-to-end automated fulfillment, and product protection and shipping protection alongside Extends best-in-class fraud detection. Build on our failure-capture and file-return capabilities to deliver a framework that turns validation and processing errors into clear, actionable reports for data providers and the engineers operating the integration.

21 days ago

Senior Director, MSP Channel Sales Sophos

Boston, MA

Sophos goes to market with a global partner ecosystem, including Managed Service Providers (MSPs), Managed Security Service Providers (MSSPs), resellers and distributors, marketplace integrations, and cyber risk partners, giving organizations the flexibility to choose trusted relationships when securing their business. • Drive revenue and partner productivity: Own MSP bookings, recurring revenue, pipeline, forecast accuracy, partner-sourced and co-sell performance, product adoption, retention, churn management, and expansion across the MSP portfolio, protecting and growing the existing monthly recurring revenue base while accelerating new revenue.

18 days ago

Senior Director, Mid-Market Sales & Account Management - Remote Motive

Boston, MA

Remote

Motive serves more than 120,000 customers – from Fortune 500 enterprises to small businesses – across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector. Collaborate with Product, Sales, Onboarding, and Strategy leaders to identify customer needs, influence roadmap decisions, and design cohesive sales programs, incentive plans, and GTM strategies that connect across global functions for a seamless customer journey.

1 day ago

Senior Product Specialist, ePCR & Fire Software Sarnova

Boston, MA

This role serves as a key operational partner to Product Management, Development, QA, and Support teams by maintaining product documentation, coordinating release readiness activities, tracking deliverables, and ensuring customer-facing communications remain accurate and current. The role helps maintain alignment across teams throughout the software development lifecycle while supporting product adoption through knowledge management, customer documentation, and training resources.

1 day ago

Senior Solutions Architect Celigo

Boston, MA

$140,000–$165,000 / year

Be assigned to consulting projects to work directly with customers on their short- and long-term integration projects to provide high-level architecture designs, roadmaps, and be the subject matter expert on how best to utilize Celigo products. • Provide design documents, business process assessments, change orders, and other deliverables during customer projects in the Solution Architect role, working with a project team and project manager.

18 days ago

Senior Manager/Associate Director, G&A Business Systems Analyst, IT - Remote Agios Pharmaceuticals

Boston, MA

Remote

$131,035–$196,553 / year

Create and deliver documentation required per established project implementation process for each phase of SDLC including but not limited to creating User requirements doc, system impact assessment, Test plan, Test scripts, traceability matrix, training plan, communications plan, end user guides, RAID logs, status reports, data migration plan, etc. Interact and support core G&A platforms including and not limited to Oracle HCM, Icertis CMS, Oracle Financials, Taleo ATS in a hybrid internal/vendor delivery model, partnering closely with IT Solutions Architect, PMO, and MSP.

8 days ago

Senior Product Manager, Salesforce Flywire

Boston, MA

$142,000–$177,000 / year

The Product Manager will shape the future of our Go To Market systems by partnering with key stakeholders, product managers, and cross functional engineering teams to design and build technical platforms that enable the development and integration of numerous applications, products or services. 5+ years in a Product leadership role - experience eliciting, analyzing, and documenting requirements, authoring user stories and acceptance criteria, building process flows, and creating other associated artifacts to inform software engineers and the development needs.

1 day ago

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Senior Customer Service Jobs in Malden, MA

Senior Director, Customer Support Celigo

Senior Director, Customer Success Housecall Pro

Senior Manager, R&D Biomechanical Engineering - Shark Beauty and Personal Care SharkNinja

Sr. Product Engineer – Web Services Esri

Tax Senior Manager, International Tax Services Bdo Consulting

Tax Senior Manager, Core Tax Services Bdo Consulting

Senior Director, Sales Housecall Pro

Senior Director, Performance Marketing Housecall Pro

Tax Senior Manager, Private Client Services Bdo Consulting

Senior Vice President, Tax Reporting & Compliance Manager BNY

Senior Engineering Manager, athenaCollector Athenahealth

Senior Product Manager - Remote PAR Technology

Senior Machine Learning Data Scientist Extend

Senior Data Platform Engineer, Enterprise Merchant Integrations Extend

Senior Director, MSP Channel Sales Sophos

Senior Director, Mid-Market Sales & Account Management - Remote Motive

Senior Product Specialist, ePCR & Fire Software Sarnova

Senior Solutions Architect Celigo

Senior Manager/Associate Director, G&A Business Systems Analyst, IT - Remote Agios Pharmaceuticals

Senior Product Manager, Salesforce Flywire

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