Manager, Customer Service Billing & Collections role serves as the primary IT partner to Billing Operations, Credit & Collections, Revenue Protection, and Customer Accounting teams, ensuring systems are stable, compliant, and responsive to changing operational and regulatory requirements. Position is also responsible for the day-to-day management, delivery, and operational performance of technology platforms supporting Billing, Financial Contract Accounting (FICA), and Credit & Collections functions for a regulated electric and/or gas utility.