NewSenior Customer Service Representative Saxco InternationalSenior Customer Service RepresentativeNorco, CA$27–$33 / hourReporting to the Customer Success Manager you will be responsible for the organizations strategic accounts assigned to you by providing the best possible experience for the customer and by working with the internal functions to deliver on time and in full. Through involvement and contribution, we are committed to supporting, serving, strengthening, and sustaining the communities where we live and work.
Senior Manager, Mission-Critical Technology Solutions MetroLINKSenior Manager, Mission-Critical Technology SolutionsPomona, California$119,239–$184,822 / yearFull timeManages departmental services and activities related to Positive Train Control (PTC), train control applications, dispatch systems, and supporting operational platforms, to ensure established availability, reliability, and safety performance targets are met. Work may also be conducted in outdoor environments, at construction sites, Railroad Track and Right-of-Way environments, and warehouse environments, with possible exposure to individuals who are hostile or irate, moving mechanical parts, and loud noises (85+ decibels, such as heavy trucks, construction, etc.).
NewREMOTE - Senior Tax Manager - Private Client Services JobotREMOTE - Senior Tax Manager - Private Client ServicesIrvine, CARemote$140,000–$170,000 / yearWe serve over 5,000 clients across the U.S. — high-net-worth individuals and families, founders and tech executives, fund managers, real estate investors, and owner-operated businesses — each with complex, multi-layered tax needs that demand genuine expertise, not cookie-cutter compliance. We're one of the fastest-growing private client tax advisory firms in the country, built from the ground up to do what legacy firms simply can't: deliver proactive, year-round, white-glove tax strategy powered by modern technology.
NewSr. Product Engineer – Web Services EsriSr. Product Engineer – Web ServicesRedlands, CA$93,600–$159,328 / yearExperience working with ArcGIS applications and technologies (such as ArcGIS Hub, ArcGIS Map Viewer, ArcGIS REST APIs, ArcGIS API for Python, ArcGIS Maps SDKs). You will act as a service owner and trusted decision‑maker, shaping priorities, balancing tradeoffs, and ensuring our web services remain reliable, scalable, and valuable to customers over time.
NewSenior Treasury Analyst JobotSenior Treasury AnalystPomona, CA$85,000–$110,000 / yearInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. Team members are empowered with the tools, support, and flexibility they need to do their best work, while enjoying competitive compensation, comprehensive benefits, and clear opportunities for advancement.
NewSenior Accounts Receivable Specialist Vaco LLCSenior Accounts Receivable SpecialistIrvine, CA$28–$32Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to: the individual’s skill sets, experience and training; licensure and certification requirements; office location and other geographic considerations; other business and organizational needs. Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual’s skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs.
NewSenior Tax Manager (Partnership Track) JobotSenior Tax Manager (Partnership Track)San Dimas, CARemote$150,000–$225,000 / yearInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. Unlike larger firms, we offer a clear and achievable path to partnership—giving experienced tax professionals the opportunity to take ownership of their career and directly influence the firm’s future.
NewSenior Refrigeration Service Technician - Commercial & Industrial CoolSysSenior Refrigeration Service Technician - Commercial & IndustrialFullerton, CA$24–$40Provides service to the customer base by repairing and overhauling equipment, such as compressors, water pumps, air handlers, and electrical and mechanical control devices in a safe, efficient, and timely manner that exceeds customers’ expectations. Provides general repair work on refrigeration, heating, and ventilation equipment, such as air conditioning units, evaporative condensers, ice machine equipment, water pumps, gas furnaces, compressors, and electric motors in a safe and timely manner.
NewSr. Service Controls Technician Trane TechnologiesSr. Service Controls TechnicianBrea, CA$32.12–$59.73 / houror less Must be able to maneuver confined access areas, as small as 30” vertical x 45” horizontal Must be able to comfortably and routinely access rooftops with extension and/or fixed ladders at heights of 15’ to 20’, and occasionally, up to 50 feet This role may be exposed to variable weather conditions, moving mechanical parts, heights, risk of electrical shock, noisy operating equipment and other variable environmental conditions based on location Annual Base Salary Range or Hourly Base Pay Range: $32.12 - $59.73 Compensation Type: Hourly Incentive Eligible: No Sales Commission Eligible: No Disclaimer : We strive to provide competitive compensation for this position, tailored to a variety of factors. Additional Requirements and Environmental Exposure: Must be able to safely and legally operate a vehicle using a seat belt Must be able to wear helmets, safety goggles, fall protection harness and safety boots to safely perform job duties Must be able to twist the trunk of your body 90 degrees in each direction Must be able to squat and touch the floor with both hands Must be able to reach your hands over your head Must be able to stand on concrete surfaces for extended periods, routinely up to 4 hours This position is highly physical and requires regular use of hands, fingers, walking, stooping, kneeling and climbing ladders.
NewSr. Digital Services Remote Support Specialist Trane TechnologiesSr. Digital Services Remote Support SpecialistBrea, CARemote$48–$59.73 / hourWhat you'll bring to the table: Strong ability to work in a team environment A High School Diploma, GED or equivalent experience Ten (10), or more years’ experience in HVAC control systems and mechanical equipment service; or equivalent combination of education and experience IT/Network understanding – knowledge of IP/subnet/gateway and DNS importance. The RSS will utilize Trane Connect and Command Center to enable/map/tune equipment analytics, view remote diagnostics, perform connected Inspections on BAS systems & mechanical equipment and perform system optimizations.
NewSr. Service HVAC Technician Trane TechnologiesSr. Service HVAC TechnicianBrea, CA$48–$59.73 / hourAdditional Requirements and Environmental Exposure Must be able to safely and legally operate a vehicle using a seat belt Must be able to wear helmets, safety goggles, fall protection harness and safety boots to safely perform job duties Must be able to twist the trunk of your body 90 degrees in each direction Must be able to squat and touch the floor with both hands Must be able to reach your hands over your head Must be able to stand on concrete surfaces for extended periods, routinely up to 4 hours This position is highly physical and requires regular use of hands, fingers, walking, stooping, kneeling and climbing ladders. Must be able to maneuver access areas, as small as 30” vertical x 45” horizontal Must be able to comfortably and routinely access rooftops with extension and/or fixed ladders at heights of 15’ to 20’, and occasionally, up to 50 feet This role may be exposed to variable weather conditions, moving mechanical parts, heights, risk of electrical shock, noisy operating equipment and other variable environmental conditions based on location Annual Base Salary Range or Hourly Base Pay Range: $48.00 - $59.73 Compensation Type: Hourly Incentive Eligible: No Sales Commission Eligible: No Disclaimer : We strive to provide competitive compensation for this position, tailored to a variety of factors.
NewCivil Senior Principal Engineer in Land Development Cannon CorpCivil Senior Principal Engineer in Land DevelopmentIrvine, CA$150,000–$220,000 / yearThis role is responsible for project management, budgeting oversight, mentoring, leading, and managing talented staff, preparing engineering reports and analyses, design and preparation of plans, specifications, and cost estimates for a variety of clients and great projects (residential / commercial and mixed-use development) for land development projects in the Inland Empire. 5+ years demonstrated experience supervising and successfully managing projects within the constraints of scope, schedule, budget, and performance requirements, providing technical oversight for projects and all related project phases and tasks, to include quality assurance reviews.
NewSr. Product Engineer - Cloud Automation EsriSr. Product Engineer - Cloud AutomationRedlands, CA$93,600–$159,328 / yearThis role requires technical depth, strong problem-solving and interpersonal skills, and a keen ability to stay ahead of fast-evolving cloud technologies while delivering practical, user-centered solutions. To simplify deployment and management, Esri develops advanced automation tools that streamline installation and configuration of ArcGIS Enterprise in Kubernetes environments and across leading cloud platforms such as AWS and Microsoft Azure.
NewSr. Digital / Web Platform Business Analyst EsriSr. Digital / Web Platform Business AnalystRedlands, CA$81,120–$141,440 / yearThis role focuses on analyzing business processes, defining requirements, and delivering solutions across Content Management Solutions (CMS), web applications, data and reporting platforms, enterprise integrations, and marketing technologies. Compensation decisions and the base range for this role take into account many factors including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.
NewSr. Product Engineer - Geodatabase EsriSr. Product Engineer - GeodatabaseRedlands, CA$93,600–$159,328 / yearCollaborate with software engineers, product engineers, and other stakeholders to build and test ArcGIS functionality related to data management for enterprise geodatabases and data management services such as utility network, feature service, network diagram, version management, geodata, and WFS. As a member of the ArcGIS Desktop, ArcGIS Pro, and ArcGIS Enterprise teams, you will work with a diverse group of engineers to implement creative solutions to solve complex GIS data problems.
NewSr. System Engineer - ArcGIS EsriSr. System Engineer - ArcGISRedlands, CA$156,000–$239,200 / yearDeploy and configure complex ArcGIS in a wide variety of environments across operation systems, cloud providers, security architectures, customer types and organizations, to meet the customers service level agreement. Experience with Esri software including ArcGIS Enterprise, ArcGIS Desktop, ArcGIS Online, Portal for ArcGIS and ArcGIS Runtime and their associates APIs or interfaces.
NewSr. Software Development Engineer - Scala EsriSr. Software Development Engineer - ScalaRedlands, CA$123,136–$202,488 / yearIn this position, you will utilize your experiences and development skills in Java and/or Scala to provide creative, logical, and practical solutions that yield innovative software product capabilities for ArcGIS Workflow Manager. Compensation decisions and the base range for this role take into account many factors including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.
NewSr. Adobe Experience Platform (AEP) Engineer EsriSr. Adobe Experience Platform (AEP) EngineerRedlands, CA$96,408–$166,920 / yearThe ideal candidate brings strong hands-on experience with Adobe Experience Platform configuration and management, Customer Journey Analytics(B2B), Adobe Web SDK and Adobe Experience Platform Data Collection, and will play a key role in ensuring reliable data flow, accurate reporting, and scalable solutions. This role will also collaborate closely across the broader Adobe Experience Cloud ecosystem, including Adobe Experience Manager, Adobe Journey Optimizer, and Adobe Marketo Engage to enable end-to-end customer data activation and insights.
NewSenior Manager, Environmental Health and Safety GXO LogisticsSenior Manager, Environmental Health and SafetyBloomington, CA$136,455–$151,617Direct the activities of Site and District Safety Managers within a high-volume, automated supply chain environment; partner closely with Operations leadership to achieve key safety and performance objectives across all shifts. Identify trends and opportunities through data analysis (recordables, near misses, ergonomic risks) and provide clear, actionable direction to site and regional leadership.
NewSr. Site Reliability Engineer - AWS Geospatial Technology EsriSr. Site Reliability Engineer - AWS Geospatial TechnologyRedlands, CA$84,240–$142,480 / yearCompensation decisions and the base range for this role take into account many factors including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded engineer and enable them to take on more complex tasks in the future.
SR. Security Architect ECLAROSR. Security ArchitectOrange, CA$85–$90 / hourPalo Alto Networks Platform Management:Design, Implement and maintain Palo Alto Network firewalls (NGFW), Panorama Central Management and related security services (Wildfire, Threat Prevention, URL Filtering, Anti-Virus, etc.). Qualifications:BS in Cybersecurity or related technical field, 7 years relevant industry experience, or MS in Cybersecurity or related technical field, 5 years relevant industry experience, or PhD in Cybersecurity or related technical field with 4 years industry experience.
NewSr Network Analyst B. BRAUN MEDICAL (US) INCSr Network AnalystIrvine, CA$126,000–$157,000 / yearFrequently:Finger feeling, Hearing - ordinary, fine distinction, loud (hearing protection required), Seeing - depth perception, color vision, field of vision/peripheral, Sitting , Talking - ordinary, loud/quick. This position requires a highly skilled individual with extensive experience in IT Network infrastructure management, strong leadership and communication abilities, and the capability to collaborate effectively with business and global teams.
NewSr. Product Engineer - Observability, ArcGIS Enterprise EsriSr. Product Engineer - Observability, ArcGIS EnterpriseRedlands, CA$93,600–$159,328 / yearBuild the next generation of ArcGIS Enterprise, a suite of products delivering state-of-the-art mapping and analytics capability to thousands of customers and millions of users worldwide. Our team builds cutting-edge, highly scalable, and reliable distributed software for on-premises, Kubernetes, and the cloud, making maps, geographic information, and analyses available on any device, anywhere, at any time.
NewSenior Property Manager Boardwalk IG Management LLCSenior Property ManagerCosta Mesa, CA$100,000–$120,000 / yearManage vendor relationships, including but not limited to: Site marketing Site maintenance (included authorizing periodic and/or demand maintenance) Insurance issue management Builders’ Risk and General Liability REQUIRED QUALIFICATIONS Bachelor’s Degree required with a minimum of seven (7) years professional experience in Property Management for commercial real estate. ESSENTIAL DUTIES AND RESPONSIBILITIES Develop, articulate and implement business plans for each assigned property, that are consistent with the owners needs and objectives to maximize NOI and asset value Coordinate vendor contracts for property-level services in accordance with the parameters of the management agreements.
NewSenior Account Executive (South Bay) WMSenior Account Executive (South Bay)Baldwin Park, CA$72,450–$80,000Senior Account Executives are responsible for maintaining and growing billable value in their assigned accounts, preventing customer account losses and growing billable value by selling permanent new waste streams, new services, and new products to current and prospective customers. Additionally, the role is responsible for managing existing business relationships in order to achieve budgeted sales and price goals by developing and implementing sound retention strategies, utilizing strong negotiation efforts to preserve business, and securing contract agreements from previously non-contracted customers.
NewSr. Manufacturing Engineer B. Braun US Pharmaceutical Manufacturing LLCSr. Manufacturing EngineerIrvine, CA$120,000–$130,000 / yearBraun Medical, visit www.bbraunusa.com Position Summary The Senior Manufacturing Engineer is a handson role focused on supporting and improving daytoday manufacturing operations. Braun Medical Inc., a leader in infusion therapy and pain management, develops, manufactures, and markets innovative medical products and services to the healthcare industry.
NewSr. Generative AI Software Developer EsriSr. Generative AI Software DeveloperRedlands, CA$123,136–$202,488 / yearIf you are passionate about geospatial technologies, AI-driven data quality management, and building scalable, high-performance distributed solutions, this role offers the opportunity to work on cutting-edge technologies that shape how organizations build, validate, and maintain accurate geospatial assets. As part of the Professional Services division, you will work closely with product teams, domain experts, and technical specialists to create robust, production-ready software that transforms and advances geospatial data quality.
NewSr. Software Development Engineer - Gen AI EsriSr. Software Development Engineer - Gen AIRedlands, CA$123,136–$202,488 / yearIf you are passionate about geospatial technologies, AI-driven data quality management, and building scalable, high-performance distributed solutions, this role offers the opportunity to work on cutting-edge technologies that shape how organizations build, validate, and maintain accurate geospatial assets. As part of the Professional Services division, you will work closely with product teams, domain experts, and technical specialists to create robust, production-ready software that transforms and advances geospatial data quality.
NewSenior Veterinarian Banfield Pet HospitalsSenior VeterinarianCosta Mesa, CA$148,946–$215,144 / yearHIRING QUALIFICATIONS / COMPETENCIES Leadership Plans and Aligns Drives Vision and Purpose Develops Talent Manages Conflict Financial Acumen Managers Complexity Functional Attracts Top Talent Communicates Effectively Drives Results Ensures Accountability Functional/Technical Skills CAPABILITIES AND EXPERIENCE (CAN DO) Ability to multi-task – Manages multiple tasks at one time; quickly and accurately shifts attention among multiple tasks under distracting conditions without loss of accuracy or appearance of frustration. The Area Chief of Staff partners with the Practice Manager (if applicable) to drive the culture and delivery of quality care by the veterinary provider team (DVM, CVT, VA) in their assigned hospitals to ensure that every pet receives consistent care aligning with our six domains of quality (safe, effective, patient/client centered, timely, efficient and equitable care.
NewInside Sales Representative JobotInside Sales RepresentativeRancho Cucamonga, CA$28–$30 / hourInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. What began with importing authentic Italian extra virgin olive oil has grown into a trusted, second-generation company offering a full line of specialty oils to customers across the industry.
NewField Service Technician I (Irvine, CA) B. BRAUN MEDICAL (US) INCField Service Technician I (Irvine, CA)Irvine, CATo gain access to our Healthcare Customers clinical settings, field sales, field service, and other customer facing professionals are required to register with the vendor credentialing organization associated with the Healthcare Customers, complete the Healthcare Customers’ required process, and undergo a series of clearances. Many of our Healthcare Customers require outside vendors like us to present proof that they have certain requisite vaccinations and immunizations, including, but not limited to, vaccinations against COVID-19 and seasonal influenza, before being granted entry into the Healthcare Customers’ clinical settings.
NewField Service Technician I (Irvine, CA) B. BRAUN MEDICAL INCField Service Technician I (Irvine, CA)Irvine, CATo gain access to our Healthcare Customers clinical settings, field sales, field service, and other customer facing professionals are required to register with the vendor credentialing organization associated with the Healthcare Customers, complete the Healthcare Customers’ required process, and undergo a series of clearances. Many of our Healthcare Customers require outside vendors like us to present proof that they have certain requisite vaccinations and immunizations, including, but not limited to, vaccinations against COVID-19 and seasonal influenza, before being granted entry into the Healthcare Customers’ clinical settings.
Senior Customer Service Representative - Peripheral Vascular - 1st Shift Stryker CorpSenior Customer Service Representative - Peripheral Vascular - 1st ShiftIrvine, CA$25.39–$34.35 / hourHowever, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. As a Senior Customer Service Representative, you will support the sales team by developing and maintaining positive customer relations with clients/customers, which can substantially affect service and/or product revenues.
Sr. Customer Service Representative Viant Medical LLCSr. Customer Service RepresentativeUpland, CA$55,000–$70,000 / yearThis position will ensure advocacy for the customer and work closely with Operations, Planning, Engineering, Quality, and Sales to provide solutions that fulfil our customers' needs with speed, accuracy, and exceptional communication. Viant Medical is a global medical device design and manufacturing services provider that partners and innovates with customers to provide the highest quality, life enhancing medical devices.
Senior Geospatial Technology Consultant PsomasSenior Geospatial Technology ConsultantSanta Ana, CA$95,000–$140,000 / yearFull timeAs our Senior Geospatial Technology Consultant for our Tech Services team across California, Arizona, Utah, and Washington, you'll serve as a trusted advisor helping clients design, implement, and optimize geospatial and enterprise asset management solutions that improve operational efficiency and decision-making. Configure and support Esri ArcGIS platforms (Enterprise, Online, Pro), and develop web GIS applications including dashboards, web maps, and mobile tools.
Senior Compliance Technician Jones Covey GroupSenior Compliance TechnicianRancho Cucamonga, CA$30–$38 / hourFull timeJCGI is a national industry leader in fuel systems, fuel service stations, convenience stores, car washes, fuel facility service and environmental compliance nationally, providing services to Fortune 100 clients, major oil companies, distributors, fleet services, and local, state and federal agencies. Candidate must demonstrate proficiency with basic computer skills including Microsoft Office products (Word, Excel, Outlook, Teams, etc.), and ability to learn industry-specific software applications.
Sr Customer Service Rep Roth Staffing CompaniesSr Customer Service RepIrvine, California$0–$26 / hourThis position includes but is not limited to the following: Responsibilities: * Use of case management system to manage customer contacts and order detail with razor sharp accuracy. * Must be able to work in a team environment with minimum supervision, this includes inter-departmental and cross-departmental business partners.
Part-Time -Customer Service Representative Sr (OneCare) (Bilingual Required) CalOptimaPart-Time -Customer Service Representative Sr (OneCare) (Bilingual Required)Orange, CA$49,754–$69,655 / yearWe are hoping you will join us as a PART-TIME Customer Service Representative Sr (OneCare) (Bilingual Required) and help shape the future of healthcare where you'll be an integral part of our CS - OneCare Customer Service team, helping to strive for excellence while we serve our member health with dignity, respecting the value and needs of each of our members through collaboration with our providers, community partners and local stakeholders. If you make it through the steps above and are selected for this exciting role, you will be required to undergo a reference and a background check (to include a conviction record) and if applicable also pass a drug screening and/or a post-offer pre-employment medical examination (for specific positions) If you are an Internal CalOptima Health applicant, please apply through the internal portal on InfoNet.
Sr Rep, Customer Service MindlanceSr Rep, Customer ServiceIrvine, CA$23.17–$24.67 / hourThis position includes but is not limited to the following: Responsibilities: " Use of case management system to manage customer contacts and order detail with razor sharp accuracy. " Must be able to work in a team environment with minimum supervision, this includes inter-departmental and cross-departmental business partners.
NewSr Rep, Customer Service Objectwin TechnologySr Rep, Customer ServiceIrvine, CAThis position includes but is not limited to the following: Responsibilities: Use of case management system to manage customer contacts and order detail with razor sharp accuracy . Must be able to work in a team environment with minimum supervision, this includes inter-departmental and cross-departmental business partners .
NewSenior Associate, Customer Service JenaValve TechnologySenior Associate, Customer ServiceIrvine, CASkills and Abilities Required for This Job: Strong verbal and written communication skills with the ability to interact professionally with internal teams, field representatives, and hospital-based customers. This role will lead operational process improvements, collaborating cross-departmentally to ensure efficient and scalable processes and systems are in place to support JenaValve commercial operations.
NewSr Rep, Customer Service TEKsystemsSr Rep, Customer ServiceIrvine, CA$20–$25 / hourWe're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.
Senior Advisor, Customer Service Continuous Improvement Edison InternationalSenior Advisor, Customer Service Continuous ImprovementCAIncident Management Team Expected Participation: Employees are expected to support emergency response and/or business continuity efforts, including readiness to serve on an Incident Management Team (IMT) when needed. Become a Senior Advisor, Customer Service Continuous Improvement at Southern California Edison and play a critical role in transforming the customer experience through operational excellence and innovation.
Sr. Manager, Digital Product Management (Customer Service Platform) Hyundai Capital America, Inc.Sr. Manager, Digital Product Management (Customer Service Platform)Irvine, CAThe posted salary range for this job takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; geographic location, and other business and organizational needs. Minimum 8 years progressive experience in a product, customer or dealer experience environment, with a focus on digital platforms including 3-5 years in a Product Manager role (preferably in the CRM or customer service domain.
Sr. Systems Associate (Customer Service Platform) Hyundai Capital AmericaSr. Systems Associate (Customer Service Platform)Irvine, California2. Agile Delivery & Sprint Execution Support: • Actively participate in Agile ceremonies (sprint planning, backlog grooming, daily stand-ups, sprint reviews, retrospectives) and collaborate with Product Owners and delivery teams to refine user stories and backlogs, clarify requirements, and validate designs. Systems Associate (Customer Service Platform) partners with business and technology stakeholders to analyze, design, and support the delivery of customer service platform capabilities within a product-based, transformation-oriented environment.