Provide support on a variety of software including Microsoft Windows operating systems and Microsoft applications, MacOS, iOS, Android OS, Epic EMR, PeopleSoft, ServiceNow, Citrix Applications, Active Directory, Webex, VPN technologies, Duo multi-factor authentication, and other departmental/business applications, along with using system log monitoring tools. Seven (7) years or more experience working in a 24/7/365 help desk, service desk, or IT support environment, using phone, email, remote assist, and chat to provide direct end-user support preferred.