Support overarching strategy for DROM New capabilities / Process Optimization• Articulate how we bring digitization across Global Ops & the business value of simple, consistent, shared horizontal components• Challenge SMEs on alternate solutions and approach for building solutions • Manage Tech/Ops Steering Committee workgroups aligning efforts and strategy to influence change• Responsible for product & capability pitch books• Deliver executive presentations and the ability to effectively interact with a diverse set of stakeholders• Collaborate with Technology, Operations & Stakeholders to identify opportunities & influence change with credibility and impact, removing roadblocks• Meet aggressive deadlines while managing multiple responsibilities, changing deadlines, and competing prioritiesResponsibilities:Oversees the forecasting and staffing levels and capacities, provides effective coaching, and shares constructive feedback to drive Operational ExcellenceLeads and ensures teams adhere to bank and regulatory policy and procedures when making decisions that impact various operations and product linesProvides strategic guidance to develop and analyze procedures to enhance unit and/or product-related activities while overseeing budget and expense management, reporting, and forecasting for designated areasEvaluates efficiencies and identifies areas of improvement and growth to the overall process, identifying data, metrics, and key performance indicators to measure process effectivenessAligns bank priorities and strategies to employee metrics and goals and provides interventions as needed to recognize, encourage, and improve team performance to support an inclusive work environmentManagerial Responsibilities:This position may also have responsibilities for managing associates. Required Skills: • Strategic Portfolio Management • Project Management• Change Management• Initiative Management• Strategic Planning • People Management • Employee Engagement • Operational Excellence• Capacity PlanningDesired Skills: • Agile Project Management• Digital Transformation• Collaboration• Controls Management• Issue Management• Problem Solving• Policies, Procedures, and Guidelines Management• Process Management• Process Performance Measurement• Written Communications• Active Listening• Drives Engagement• Prioritization• Process Design• Process Mapping• Key Performance IndicatorsSkills:Customer Service ManagementRegulatory ComplianceRisk ManagementStakeholder ManagementTalent DevelopmentBusiness Operations ManagementChange ManagementCustomer and Client FocusDecision MakingRelationship BuildingBusiness Process AnalysisCareer Path DesignOrganizational EffectivenessStrategic ThinkingStrategy Planning and DevelopmentShift:1st shift (United States of America)Hours Per Week: 40 Learn more about this role Apply × To proceed with your application, you must be at least 18 years of age.