The role owns key end-user lifecycle activities, including account builds, device deployment, onboarding, offboarding, and asset management, while partnering with Infrastructure, Security, Power Platform, and other IT teams to resolve escalated issues and implement technical solutions that address business needs. This position leads daily Tier 2 service desk operations, drives service-level agreement compliance and ticket quality, and provides hands-on Level 2 and Level 3 troubleshooting for complex hardware, software, identity, endpoint, collaboration, and access issues.