Review root cause analysis, reliability data, and fleet trends to identify systemic risks, emerging issues, and opportunities to improve product performance, reliability, and customer outcomes while championing continuous improvement initiatives, tracking corrective actions to closure, strengthening operational processes, and driving long-term investments in reliability, quality, and fleet performance to prevent issue recurrence. You will partner closely with Regional Service Units, Engineering, Product Management, Field Service, Repair, Supply Management, and customers to lead resolution efforts for critical fleet issues, with primary responsibility for 60Hz frames (5F, 6G, Mature W, 6-8H, and 9HL), including the immediate top focus on the latest 9HL and 5F fleet.