Level 3 Support (L3 Support), Desktop Support, Field Support, IT Support Specialist, Endpoint Management, Hardware Troubleshooting, Network Troubleshooting, ServiceNow, Telecommunications Support, Vendor Management We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. This role complements the Manila support organization by owning work that requires physical presence, U.S. business-hours coverage, local site knowledge, direct coordination with domestic internet, telecommunications, cabling, shipping, and repair vendors, and travel to Clarvida locations.