Proficiency in supporting and diagnosing technical issues with computer hardware, mobile devices, local area networks, network printing and related software, including Microsoft Windows 11, Microsoft Office 365, OneDrive, LogMeIn Rescue, remote access, virtual meeting platforms including Zoom and Teams, Active Directory, Microsoft Entra, Microsoft Intune, and Salesforce. Provide user assistance with desktop, remote, and mobile access and will monitor, track, assign, and complete incoming requests utilizing the IT Service Desk work order system ServiceNow, providing computer hardware, software, and network support, while determining priorities and analyzing technology trends.