Key Responsibilities • Leads and develops the External Operations Quality Team with 3 direct and 1 indirect team members • Monitors and governs regulatory compliance and operational performance of TPMs • Conducts and approves QA audits at TPMs; ensures timely closure and effectiveness of CAPAs • Manages and approves product inspections and the batch release process in SAP • Owns nonconformance management and complaint investigations with TPMs and internal Wella functions • Leads CAPA governance, tracking actions through to effectiveness verification • Drives cross-functional quality projects (test method upgrades, process changes, new product qualification and new TPM onboarding) • Analyzes monthly quality KPIs and implement structured continuous improvement plans. Manager External Operations & Logistics Quality Department: Global Quality Location: Morris Plains, NJ (Hybrid - 3 Days Onsite) Reports to: Director EXO & Logistics Quality Scope / Brands: Americas Third Party Manufacturers and Distribution Centers.

