Little Rock, AR30+ days ago
Provide technical and functional support for Workday Student and related systems, including configuration support, issue resolution, and system optimization; Assist with supporting student records processes, including term setup, registration, and academic data updates; Monitor data integrity and system performance, troubleshooting issues and coordinating resolution with the Systems Manager and functional teams; Assist in supporting and troubleshooting integrations between Workday Student and downstream systems using enterprise integration tools and data extracts; Assist in developing and maintaining Workday reports and data extracts to support integrations, compliance reporting, and operational needs; Support data validation and reconciliation processes to ensure consistency and accuracy of student data across systems; Assist with Workday tenant management activities, including testing, release validation, and migration of configuration changes across environments; Support testing, validation, and documentation of system enhancements and bi-annual Workday releases; Participate in incident, problem, and change management processes, including documentation and coordination through established governance channels; Collaborate with the Office of Records and Registration and academic departments to support accurate academic program data (e.g., majors, minors, certificates); Participate in stakeholder meetings to gather requirements and communicate system-related updates; Support process improvements and cross-functional initiatives related to student systems and data; Maintain technical and functional documentation, reporting resources, and internal tracking tools; Assist campus users in understanding and navigating academic systems and tools; Provide basic technical support for Records and Registration staff, including troubleshooting office technology and coordinating with central IT support teams as needed; Maintain website content and technical documentation for Records and Registration systems; Perform other duties as assigned, including backup support for the Systems Manager; Continuously develop knowledge of Workday Student, integrations, and enterprise systems to support increasing technical responsibilities over time. Bachelor's degree in Information Technology, Computer Science, or a related field; Experience with Workday Student or similar ERP platforms; Experience supporting higher education systems such as student records, registration, or curriculum management; Experience with system integrations, reporting tools, or data extract development.