This leader oversees a globally deployed CRM ecosystem supporting nearly 10,000 users and drives platform modernization through AI-first, API-first, and digital experience initiatives that enhance seller productivity, customer engagement, forecasting effectiveness, and overall commercial performance. The Senior Manager, IT Sales Operations is responsible for the strategy, governance, delivery, and continuous evolution of Eaton''s global Salesforce commercial technology capabilities, including Sales Cloud, Sales Enablement, and Partner Relationship Management (PRM).