Long Island City, New York17 days ago
This role carries direct senior leadership responsibilities for the day-to-day mission and operational execution of Family Engagement Services, including mission management, people management, staffing and scheduling, training and education, SOP adherence, documentation quality, regulatory compliance, escalation handling, and coordination with other LiveOnNY leadership, departments, and personnel to support the progression and maturity of potential donor evaluation and management through recovery services, allocation and placement, and transportation. The Senior Director, Family Engagement Services directs Family Engagement Services in alignment with this framework and is accountable for consistent, ethical, and compliant execution of Family Engagement practice across both first-person authorization and non–first-person authorization scenarios, in accordance with CMS, OPTN, the New York State Anatomical Gift Act, FDA requirements, and all applicable LiveOnNY policies, SOPs, and directives.