Lead customer-facing technical conversations across phone, video, email, and in-person meetings, translating complex technical concepts into clear, actionable guidance for technical and non-technical audiences, including pushing back on unworkable designs and setting clear expectations through escalations. Engage directly with customer IT teams to architect, configure, test, and troubleshoot complex, multi-system REST API, webhook, SSO, and SFTP integrations, designing new approaches when established patterns don't fit.