The position is responsible for maintaining accurate account and billing information, resolving billing and service issues, monitoring water consumption and account activity, supporting revenue recovery and prevention of service interruption, coordinating service-related work, and providing responsive customer service to high-priority accounts. Monitors delinquent balances for Key Accounts and sensitive accounts, proactively contacts customers regarding past-due accounts, documents customer contacts and payment activity, and supports efforts to prevent service interruption due to nonpayment.