Maintain shop productivity by optimizing the work plan Coordinate with district billing clerks as necessary Other projects and tasks as assigned by supervisor Qualifications: 2 years of customer service experience required At least 1 year of hands on mechanical experience required 2 years of supervisory experience preferred At least 2 years of service department administration preferred High School diploma or equivalent required Associates Degree, Technical School Degree, or Bachelors Degree preferred ASE certification preferred Prior experience with service scheduling programs and diagnostic programs preferred The associate will be required to understand and comply with specific instructions, guidelines, rules, regulations, or other information established by Penske management The associate must be able to perform all work adhering to DOT, OSHA, and all Penske safety and maintenance policies; including but not limited to the correct selection and use of appropriate tools, PPE, machine guarding, and established best safety practice. Assure that all Penske Rental units are maintained and prepared for customers Ensure parts are available for scheduled work Hold vendors accountable for quality and adherence to schedule for outside work Provide customer service, assuring customers are satisfied and will return for additional business.