HR Coordinator (Edgemere, MD) Medline IndustriesHR Coordinator (Edgemere, MD)Edgemere, MD$23.25–$33.75 / hourFull timeIntermediate level skill in Microsoft Excel (for example: using SUM function, setting borders, setting column width, inserting charts, using text wrap, sorting, setting headers and footers and/or print scaling). Intermediate level skill in Microsoft Word (for example: inserting headers, page breaks, page numbers and tables and/or adjusting table columns).
Utilization Management Coordinator System OneUtilization Management CoordinatorBaltimore, MDRemote$24.67 / hourIn this role, you’ll support Utilization Management (UM) clinical teams by handling non-clinical administrative work tied to pre-service authorization, utilization review support, care coordination workflows, and quality-of-care processes. You’ll help manage authorization intake, documentation, and provider/member support—while working in a fast-paced environment where schedule flexibility (including weekends) is required .
NewStaff Development Coordinator, RN Franklin Woods CenterStaff Development Coordinator, RNBaltimore, MD$45–$49As a leading provider in the long-term care industry, we believe in fostering a collaborative, inclusive and supportive work environment where every team member is valued and empowered to make a difference. Responsibilities: The primary function of the Nurse Educator is to orient and educate all nursing personnel in the nursing center and to ensure safe effective nursing care according to the federal, state, and facility guidelines, policies and procedures.
NewFull-time Merchandise Coordinator HomeGoodsFull-time Merchandise CoordinatorLancaster, PA$14.25–$14.75 / hourCommunicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates. Ensures an excellent customer experience by engaging and interacting with all customers, and maintaining a clean and organized store.
Full- Time Merchandise Coordinator HomeGoodsFull- Time Merchandise CoordinatorLancaster, PA$13.25–$13.75 / hourResponsible for delivering a highly satisfied customer experience proven by engaging and interacting with all customers, embodying customer experience principles and philosophy, and maintaining a clean and organized store environment. Accurately rings customer purchases/returns and counts change back to customer according to established operating procedures.
NewCustomer Experience Coordinator PT Nights / Weekends TJ MaxxCustomer Experience Coordinator PT Nights / WeekendsLancaster, PA$14.25–$14.75 / hourCommunicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates. Oversees a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs.
NewMerchandise Coordinator HomeGoodsMerchandise CoordinatorYork, PA$14.25–$14.75 / hourCommunicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates. Ensures an excellent customer experience by engaging and interacting with all customers, and maintaining a clean and organized store.
NewHospital Operations Coordinator/ED Resource RN - Grace Medical Center LifeBridge HealthHospital Operations Coordinator/ED Resource RN - Grace Medical CenterBaltimore, MD$43.33–$67.16 / hourSupport: A culture of collaboration with resources like unit-based practice councils and advanced clinical education support — improving both workflow efficiency and patient outcomes and allowing you to work at the top of your license. JOB SUMMARY: May serve as Charge Nurse and, in the absence of Hospital Administration and other members of the Leadership team, assumes responsibility for coordinating activities related to overall Hospital operations and throughput.
NewClinical Behavioral Health Intake Coordinator (On-Site) BTST ServicesClinical Behavioral Health Intake Coordinator (On-Site)Baltimore, MD$50,000–$60,000The Intake Coordinator is responsible for coordinating the intake and referral process for new clients, processing and assigning referrals across all BTST programs, managing initial and concurrent authorizations, and ensuring accurate client record management in the Electronic Medical Records (EMR) system. Our mission is to become the leader and trail blazer in the health and social work fields by continuing to research, develop programing, and train tomorrow’s elite health care professionals to provide the best services to individuals, families and communities in need.
Lead Extended Services Coordinator, Grant Services Specialist II (NCS) - Baltimore City Health Department City of BaltimoreLead Extended Services Coordinator, Grant Services Specialist II (NCS) - Baltimore City Health DepartmentBaltimore, MD$43,901–$69,639 / yearLicenses, Registrations, and Certificates: Have a valid Maryland Class C Noncommercial driver's license or an equivalent driver's license and be eligible to obtain a Baltimore City driver's permit. Eligible candidates under final consideration for appointment to positions identified as positions of trust will be required to complete authorization for a Criminal Background Check and/or Fingerprint screening, and must be successfully completed.
Extended Services Coordinator, Grant Services Specialist I (NCS) - Baltimore City Health Department City of BaltimoreExtended Services Coordinator, Grant Services Specialist I (NCS) - Baltimore City Health DepartmentBaltimore, MD$35,120–$43,901 / yearBCHD's wide-ranging responsibilities include maternal and child health, youth wellness, school health, senior services, animal control, restaurant inspections, violence prevention, emergency preparedness, STI/HIV treatment, and acute and chronic disease prevention. Founded in 1793, BCHD is the oldest health department in the country, with over 800 employees and an annual budget of $208 million, that aims to protect health, eliminate disparities, and ensure the well-being of every resident of Baltimore through education, advocacy, and direct service delivery.
Customer Service Coordinator (Customer Service Liaison) California Closet Company IncCustomer Service Coordinator (Customer Service Liaison)Arbutus, MDFrom beautiful walk-in closets and entertainment centers to versatile pantries and home offices, we design custom storage solutions that add value to your life and home by making space for what belongs. Founded in 1978, California Closets has built a reputation as the leader and design authority in premium space management, delivering custom-designed organizational solutions and exceptional service.
NewJob Patient Services Coordinator (Care Center/Registration) Kennedy Krieger InstituteJob Patient Services Coordinator (Care Center/Registration)Baltimore, MDThe Patient Services Coordinator I supports Care Center operations by performing front-end clinical operational activities, such as registering/checking in patients, cashiering, gathering and providing appropriate information, collecting co-pays, and answering the phones under the direction of more senior Care Center staff. Collect patient and treatment information, provide cost estimates, and determine patient liability, Help to establish and coordinate payment arrangements with non-par payer sources.
Service Coordinator Life Safety SystemsService CoordinatorArbutus, MarylandUpdate and maintain all customer information in all databases, including but not limited to: Service department inspection dates, contract information, new customers/sites and updated customer names and addresses. Display effective communication with customers; promptly follow up on customer inquiries, tracking special needs requests, reports and copies as needed.
Patient Services Coordinator (Care Center/Registration) Kennedy Krieger Institute IncPatient Services Coordinator (Care Center/Registration)Baltimore, MDThe Patient Services Coordinator I supports Care Center operations by performing front-end clinical operational activities, such as registering/checking in patients, cashiering, gathering and providing appropriate information, collecting co-pays, and answering the phones under the direction of more senior Care Center staff. Collect patient and treatment information, provide cost estimates, and determine patient liability, Help to establish and coordinate payment arrangements with non-par payer sources Process various types of insurance for a clinic(s)/provider(s).
Administrative Services Coordinator Social Work Kennedy Krieger Institute IncAdministrative Services Coordinator Social WorkBaltimore, MDResponsible for entering information in the National Information and Reporting Systems (NIRS) and communicating with clinical staff to obtain additional information that is needed for submission for Institute grant funding ; will present during monthly staff meetings the importance of reporting presentations to help ensure that the Institute will continue to obtain additional funding.4. Assists with data entry and reporting for grant and funding requirements, supports staff compliance with documentation and safety procedures, and serves as a resource for basic technology, office equipment, and operational coordination to support clinical services and staff efficiency.
Administrative Services Coordinator - Social Work Kennedy Krieger InstituteAdministrative Services Coordinator - Social WorkBaltimore, Maryland3. Responsible for entering information in the National Information and Reporting Systems (NIRS) and communicating with clinical staff to obtain additional information that is needed for submission for Institute grant funding; will present during monthly staff meetings the importance of reporting presentations to help ensure that the Institute will continue to obtain additional funding. Assists with data entry and reporting for grant and funding requirements, supports staff compliance with documentation and safety procedures, and serves as a resource for basic technology, office equipment, and operational coordination to support clinical services and staff efficiency.
Coordinator of Engagement and Service-Learning, Student Success and Support Services University of BaltimoreCoordinator of Engagement and Service-Learning, Student Success and Support ServicesBaltimore, MD$55,000–$65,000 / yearThe coordinator will work with campus stakeholders to establish and organize a robust service-learning approach that will include outreach and support for faculty service-learning in the classroom, supports for students who are participating in service-learning experiences, and development of effective practices and procedures for high-impact service learning, with a goal of effectively capturing and expanding service-learning opportunities and off-campus service learning hours completed by students. Required Knowledge, Skills and Abilities: General knowledge of student community engagement and service-learning programs; leading and developing trainings, mentoring student leaders, facilitating reflection, and ensuring and developing risk management protocols; excellent oral and written communication skills, strategic thinking and analytical skills, and demonstrated commitment to working with individuals from diverse backgrounds.
Bilingual Spanish Customer Service Coordinator- Call Center Johns Hopkins HospitalBilingual Spanish Customer Service Coordinator- Call CenterBaltimore, MDWe are committed to creating a welcoming and inclusive environment, where we embrace and celebrate our differences, where all employees feel valued, contribute to our mission of serving the community, and engage in equitable healthcare delivery and workforce practices. Position Summary: Reporting to the Customer Service Manager and/or Supervisor; the Customer Service Coordinator will be responsible for responding to customers billing requests and inquiries; researching and providing resolution of customer service related issues.
Supports Coordinator - Case Manager Social Services - Lancaster, PA Care LyncSupports Coordinator - Case Manager Social Services - Lancaster, PALancaster, PAFull timeCare Lync is a Social Services agency focused on providing Service Coordination (Supports Coordination/Case Management) services to adults diagnosed with Intellectual, Developmental and Physical Disabilities and Autism Spectrum Disorder throughout Pennsylvania who are enrolled in the Department of Human Services, Medicaid Waiver Program. The Service Coordinator / Support Coordinator / Case Manager will assist the person(s) receiving services in identifying and communicating his/her requests and needs for services and supports, which may include housing, medical, social, vocational and other community services.
Customer Service Coordinator SERVPRO Team Wall - 9695Customer Service CoordinatorSparks Glencoe, MDThe Customer Service Coordinator is responsible for delivering an exceptional customer experience through phone and email communication while supporting the efficient scheduling, dispatching, and documentation of mitigation and construction services. The Customer Service Coordinator ensures accurate job setup, maintains complete documentation across all platforms, and plays a critical role in optimizing lead conversion and revenue.
Resident Services Coordinator (RSC) National Housing TrustResident Services Coordinator (RSC)Baltimore, Maryland$55,221–$73,610Under this model, Resident Services Coordinators (RSCs) work collaboratively with fellow team members to provide cross-site support to ensure continuity of services for residents by coordinating resident programming, services, referrals, and community engagement efforts. This Baltimore-based position will support the Poppleton area community onsite, while also providing part-time remote support from Baltimore for the HUB model and DC-based RSCs with case management, resident follow-up, and other administrative responsibilities to help strengthen service coordination across NHT’s portfolio.
NewAdministrative Services Coordinator II Psychiatry Kennedy Krieger Institute IncAdministrative Services Coordinator II PsychiatryBaltimore, MDThis position verifies expenses; processes reimbursements, purchase orders, and invoices; tracks funds; maintains reports, records, and databases; prepares internal and external correspondence; provides schedule and meeting coordination support; assists with the on-boarding new team members; and supports departmental training efforts and special projects. Maintain monthly departmental expenditure reports, verify expenses, and monitor line items related to departmental purchases.
Administrative Services Coordinator I (CASSI) Kennedy Krieger InstituteAdministrative Services Coordinator I (CASSI)Baltimore, MDProvide administrative support services to the assigned CASSI clinic, including preparation of presentations, managing and directing telephone calls and faxes to the appropriate providers and Institute employees, copying, collating and organizing materials, filing, equipment and resource maintenance, mail distribution, stocking staff lounge materials, managing inventory, ordering supplies, and submitting facilities requests. The Administrative Services Coordinator I will provide administrative support and coordinate submission of purchase-related items for staff at the assigned Center for Autism Services, Science and Innovation (CASSI) clinic location.
NewAdministrative Services Coordinator II - Psychiatry Kennedy Krieger InstituteAdministrative Services Coordinator II - PsychiatryBaltimore, MarylandThis position verifies expenses; processes reimbursements, purchase orders, and invoices; tracks funds; maintains reports, records, and databases; prepares internal and external correspondence; provides schedule and meeting coordination support; assists with the on-boarding new team members; and supports departmental training efforts and special projects. Maintain monthly departmental expenditure reports, verify expenses, and monitor line items related to departmental purchases.
NewEnrollment Services Coordinator Towson UniversityEnrollment Services CoordinatorTowson, MDThe Enrollment Services Coordinator serves as a central point of contact for prospective students, current students, and families while supporting critical enrollment management functions within University Admissions. In addition, this position will provide front-line customer service for the Enrollment Services building, supporting residency classification processes, and assisting with enrollment management operations and special projects.
Support Coordinator - Case Manager Social Services - York, PA Care LyncSupport Coordinator - Case Manager Social Services - York, PASpring Grove, PAFull timeCare Lync is a Social Services agency focused on providing Support Coordination (Service Coordination/Case Management) services to adults diagnosed with Intellectual, Developmental and Physical Disabilities and Autism Spectrum Disorder throughout Pennsylvania who are enrolled in the Department of Human Services, Medicaid Waiver Program. The Support Coordinator / Service Coordinator / Case Manager will assist the person(s) receiving services in identifying and communicating his/her requests and needs for services and supports, which may include housing, medical, social, vocational and other community services.
Client Service Coordinator Banfield Pet HospitalClient Service CoordinatorMD$16.16–$20.66 / hourThe Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team (in terms of numbers of clients and pets), ensures good communication with associates and clients, and coordinates the care of clients and pets in a happy, welcoming, friendly and efficient manner, influencing clients to return and refer their friends and families. A career at Banfield means you'll find yourself working in the pet healthcare field alongside industry experts with a chance to make a difference in the lives of pets and the clients we serve through client education and effective communication.
Patient Services Coordinator I (Psychiatry)(Bilingual Spanish) Kennedy Krieger Institute IncPatient Services Coordinator I (Psychiatry)(Bilingual Spanish)Baltimore, MDThe Scheduling Coordinator I (Bilingual-Spanish) will schedule new and follow-up patient appointments and perform a wide variety of administrative and front-end clinical operations activities which include, but are not limited to, greeting and checking in/out patients and families; collecting patient and treatment information; estimating deposit requirements; providing cost estimates; determining patient liability; establishing payment arrangements; and coordinating payment arrangement information for outpatient and day programs with non-par payer sources. • Promptly answer phones, appropriately direct calls, take and deliver accurate messages, return calls, answer questions; and provide accurate and timely follow-up as needed.
Service Coordinator Sciens Building Solutions, LLCService CoordinatorArbutus, MD$25–$30 / hourUpdate and maintain all customer information in all databases, including but not limited to: Service department inspection dates, contract information, new customers/sites and updated customer names and addresses. Display effective communication with customers; promptly follow up on customer inquiries, tracking special needs requests, reports and copies as needed.
JHSCS Patient Service Coordinator Johns Hopkins HospitalJHSCS Patient Service CoordinatorLutherville, MDWe are committed to creating a welcoming and inclusive environment, where we embrace and celebrate our differences, where all employees feel valued, contribute to our mission of serving the community, and engage in equitable healthcare delivery and workforce practices. Since most administrative tasks will be expedited with the use of automated scheduling, registration and billing systems, the patient coordinator will need to be proficient on the appropriate computer systems.
Service Coordinator University of Maryland BaltimoreService CoordinatorBaltimore, MD$50,500–$58,000 / yearPosition Location Closes Service Coordinator Greater Baltimore Area Open Until Filled The Choice Program Service Coordinator provides high-quality, high-impact direct services to young people involved with the Department of Juvenile Services through community based youth and family engagement. The mission is accomplished using a culturally responsive, trauma-responsive, community based approach that identifies and links the youth and families with social supports; fosters caring relationships; develops high expectations; and provides meaningful participation in youth-centered, community based activities.
Travel Services Coordinator (Remote) Aisles & AbroadTravel Services Coordinator (Remote)Baltimore, MarylandRemoteWe may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. We are currently seeking a detail-oriented Travel Services Coordinator to assist with organizing travel-related services and coordinating client requests.
Client service coordinator Banfield Pet HospitalClient service coordinatorMD$16.93–$21.63 / hourThe Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team (in terms of numbers of clients and pets), ensures good communication with associates and clients, and coordinates the care of clients and pets in a happy, welcoming, friendly and efficient manner, influencing clients to return and refer their friends and families. Educate clients about Optimum Wellness Plans, preventative care, pet health needs and hospital services Assist incoming clients by completing the required documentation, entering all pet information and history in the computer, utilizing proper collars and tags for identification, and ensuring prompt service.
Service Coordinator UMBCService CoordinatorBaltimore, MarylandThe mission is accomplished using a culturally responsive, trauma-responsive, community based approach that identifies and links the youth and families with social supports; fosters caring relationships; develops high expectations; and provides meaningful participation in youth-centered, community based activities. Position Overview: The Choice Program Service Coordinator provides high-quality, high-impact direct services to young people involved with the Department of Juvenile Services through community-based youth and family engagement.
NewCHC Service Coordinator Supervisor- Southeast, PA University of Pittsburgh Medical CenterCHC Service Coordinator Supervisor- Southeast, PAPACommunity HealthChoices (CHC is Pennsylvania's managed care long-term services and supports (LTSS program serving seniors and individuals with physical disabilities in the Commonwealth who are covered by Medicare and Medicaid. One of the following licenses is preferred: Clinical Social Worker (CSW, Licensed Professional Counselor (LPC, Licensed Social Worker (LSW, Mental Health Counselor.
Part-Time Resident Service Coordinator AvanathPart-Time Resident Service CoordinatorMarylandWe believe that bringing together people with diverse thoughts, backgrounds, talents, and experiences at all levels of our organization, including the executive team, enables us to proactively and creatively achieve our mission to enable opportunities for hard-working American families. Regularly evaluate residents' individual and family needs through interviews, surveys, and collaboration with service providers to connect residents to the appropriate services (e.g., financial assistance, healthcare, housing support, etc.) to address their specific challenges and improve their quality of life.
Client Services Coordinator Charm City TherapyClient Services CoordinatorBaltimore, MDThis is an ideal opportunity for a self-starter who thrives in a fast-paced environment, enjoys working with children and families, and is looking for long-term growth within clinic operations. While this position includes front-facing responsibilities, it goes beyond a traditional front desk role and plays a key part in scheduling, patient coordination, and clinic flow.
Organ Family Services Coordinator (Bilingual) Infinite Legacy IncOrgan Family Services Coordinator (Bilingual)Baltimore, MDThe Organ Family Services Coordinator 1 is responsible for initiating, leading and documenting authorization discussions, maintaining clear communication with Infinite Legacy team members, hospital, and external partners and ensuring families experience a seamless transition from donation through aftercare. General Job Summary: Under the general direction of the Manager or Senior Director, Family Services, Organ, the Organ Family Services Coordinator 1 (OFSC 1) supports Infinite Legacys mission by compassionately engaging families at the optimal time to discuss the opportunity for donation.
Patient Service Coordinator III Johns Hopkins HospitalPatient Service Coordinator IIIBaltimore, MDPosition Summary: The Patient Service Coordinator III will handle all administrative (non-clinical) aspects of the patient encounter, assisting each and every patient to achieve the Ideal Patient Encounter, and maintaining accurate information on each patient to facilitate the encounter. We are committed to creating a welcoming and inclusive environment, where we embrace and celebrate our differences, where all employees feel valued, contribute to our mission of serving the community, and engage in equitable healthcare delivery and workforce practices.
Patient Service Coordinator MedStar Health Research InstitutePatient Service CoordinatorBaltimore, MD$18.70–$32.72 / hourCPR - Cardiac Pulmonary Resuscitation MedStar Ambulatory and Urgent Care locations: (includes BLS and NRP) for healthcare providers from either the American Heart Association (AHA) or American Red Cross within 90 Days required. Completes requisitions for tests as applicableAnswers the telephone in accordance with the policy and service expectations provides telephone triage; disseminates messages appropriately utilizing available technology and prioritizes calls appropriately and timely.
Patient Service Coordinator MAS MedStar Health Research InstitutePatient Service Coordinator MASBel Air, MD$18.70–$32.72 / hourCompletes requisitions for tests as applicableAnswers the telephone in accordance with the policy and service expectations provides telephone triage; disseminates messages appropriately utilizing available technology and prioritizes calls appropriately and timely. Makes appointments registers patients collects co-payments Time-of-Service (TOS) payment processing updates demographic and insurance information and provides patients with follow-up appointments and requisitions for tests.
Patient Service Coordinator MHUC MedStar Health Research InstitutePatient Service Coordinator MHUCBaltimore, MD$18.70–$32.72 / hourCompletes requisitions for tests as applicableAnswers the telephone in accordance with the policy and service expectations provides telephone triage; disseminates messages appropriately utilizing available technology and prioritizes calls appropriately and timely. Makes appointments registers patients collects co-payments Time-of-Service (TOS) payment processing updates demographic and insurance information and provides patients with follow-up appointments and requisitions for tests.
Room Service Coordinator Four Seasons Hotels and ResortsRoom Service CoordinatorBaltimore, MDCommunicate guest orders including any special needs or requests to the kitchen using the hotel's point-of-sales system; check completed kitchen orders with the guest's original order; coordinate delivery of items to the guestroom by Room Service Servers in a timely manner to ensure proper food quality; properly and accurately close guest checks; record guest charges and gratuities. Our modern, urban retreat, positioned at the edge of Baltimore's Harbor East, offers a host of luxurious amenities such as a five-star Spa to a rooftop pool, setting the scene for fabulous vacations with kids, romantic getaways and business stays.
NewSenior Resident Service Coordinator Beacon CommunitiesSenior Resident Service CoordinatorBaltimore, MDAssist elders or those at‑risk, and non‑elderly residents with disabilities to maintain living independently through collaboration and coordination of programs with wellness nurse/health care agency to addresses common health concerns such as, fall prevention, nutrition, grief and loss, medication management, dealing with incontinence, healthy weight loss, brain health/improving cognitive functions and general social‑emotional wellbeing. RSC is defined in one of the following three ways:Supervising other RSCs at the same property or at proximal propertiesResponsible for supporting proximal properties without an RSCComplexity/size of property requires someone with more experienceProvide strategic leadership for the property in creating and implementing programs, partnerships and services that meet the needs of residents and fulfill any obligations based on property financing.
Customer Service Coordinator Ultimate Staffing ServicesCustomer Service CoordinatorTimonium, Maryland$17–$19 / hourGeneral Description, $17-$19/hourThe Customer Service Representative is responsible for understanding our firm policies and procedures and to provide exceptional care to our clients as well as full support to our internal team. * Onboard new client accounts and collect the required documentation and client information to set up their profile.
NewResident Services & Reentry Coordinator Volunteers of America Chesapeake & CarolinasResident Services & Reentry CoordinatorBaltimore, MDIdeal candidates will have a Bachelor's degree in human services, effective communication skills, and at least one year of related experience.#J-18808-Ljbffr. The role involves conducting intake procedures, supervising activities, and collaborating with community services, ensuring compliance with relevant regulations.
Service Coordinator Administrator Staffmark Group LlcService Coordinator AdministratorMD$26–$28 / hourBy applying, you consent to receive AI-generated and non-AI-generated calls, texts, or emails from Staffmark Group, its affiliates, and partners. At Staffmark, we connect hardworking people with great companies, creating opportunities that make a lasting impact.
Customer Service Coordinator - Full Time Goodwill Keystone AreaCustomer Service Coordinator - Full TimeLancaster, PAAssists in ensuring that all paperwork is completed in an accurate and timely manner to include opening/closing procedures, ensuring cash handling including enforcement of cash register procedures. Represents Goodwill Keystone Area in a positive manner by providing excellent customer service at all times to all customers, donors and other employees.
Remote Client Services Coordinator BlysspropertiesRemote Client Services CoordinatorBaltimore, MDRemoteIn this role, you will serve as a primary point of contact for clients by coordinating appointments, organizing schedules, maintaining accurate records, and providing timely updates throughout the service process. You should possess excellent written and verbal communication skills, strong attention to detail, and the ability to manage multiple priorities while maintaining a high level of professionalism.