Service Desk Analyst Jobs in the United States
TEKsystems
Blue Bell, PA
Determines severity, impact, and nature of reported issues − Delivers high levels of customer service at all times and ensures compliance with contracted Service Level Agreements (SLAs) − May provide technical support for any or all of the following: desktops, laptops, network connectivity, business applications, voice-over-IP telephone systems, and resetting network and application passwords according to information security guidelines − May occasionally provide desk side services as required including installs, system configuration, hardware break/fix and advanced technical support − Proactively checks the Service Desk queue for open tickets − Aid other team members when needed − Participate in project-based activities including system builds, moves and installs, and other projects. Technical support, Support, Troubleshooting, Customer service, Servicenow, mobile device, Windows 10, Windows, Phone support, Help desk support, Hardware, Service desk, Office 365, Application support, Desktop.
TEKsystems
Livonia, MI
As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia.
TEKsystems
Troy, MI
windows 7, troubleshoot, Microsoft office suite, Help desk support, Windows 10, Active directory, sccm, Servicenow, hardware troubleshooting. windows 7, troubleshoot, Microsoft office suite,Help desk support,Windows 10,Active directory,sccm,Servicenow,hardware troubleshooting.
TEKsystems
Raleigh, NC
As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. These support duties may include assisting employees with telephone, voicemail, mobile device and collaboration tools related issues.
TEKsystems
Allen, TX
Properly escalate incidents to Regional IT Manager and Regional End User Support Manager according to the impact, severity and urgency. • Collaborate with the Regional End User Support Manager and the Regional IT Manager in the management of the IT platform to keep the information systems in optimal operating condition.
TEKsystems
Frankfort, KY
Outlook, Exchange, Windows 10, Active Directory, Troubleshooting, Customer Support, Call Center, O365, Support, Phone Support, Mobile Device, Technical Support, Troubleshooting, Application Support, ServiceNow, Printers, Hardware, Customer Service, Office 365, Software Support, Help Desk, Help Desk Support, Service Desk, Ticketing System, Desktop, Password Reset, Microsoft Office, Remote Support, Hardware Support, A+, Imaging. • 2-3 years of IT experience as a Desktop Support technician with experience diagnosing and resolving technical issues with hardware and software systems, providing general desktop support duties with excellent troubleshooting skills.
TEKsystems
Lenexa, KS
Provide support for Microsoft Office, Mobile Devices, Printers, Windows Operating Systems, business applications, and low to mid-level technical issues leveraging multiple teams for ticket escalation and knowledge transfer when necessary. • Maintain professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, benchmarking state-of-the-art practices, and participating in professional societies.
TEKsystems
Omaha, NE
Key technical skills required include handling Windows PC Break/Fix intake calls and troubleshooting (specifically for Dell laptops), performing password resets using Active Directory, offering basic application support and customer service, and monitoring security consoles to address minor security issues such as malware cleanup. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.
TEKsystems
Seattle, WA
knowledge management, documentation management, Windows operating systems, Mac, ServiceNow, Exchange, Active Directory, Teams, Office 365, Jira. o Collaboration and Communication accounts and services (Teams clients and Teams enabled conference rooms, email, CRM, Voice/VoIP).