148 Results for

Service Desk Analyst Jobs in Washington, DC

Jobs

New!

Washington D.C., DC5 days ago

$77,120–$147,390 Per Year

Collects evidence of potential fraud through field or remote interviews and thorough searches of investigative databases, internal resources, Internet resources, public records, and forensic tools. Within defined guidelines and framework, protects USAA and our members from potential fraudulent claims by investigating questionable, suspect claims activity in compliance with state insurance fraud-related laws and regulations and policies and procedures.

Baltimore, MD18 days ago

$22–$22 Per Hour
Temporary
Full-time

Key Responsibilities C oordinate and approve the release of excess collateral and dividend payments Verify loan values in monitoring systems against original underwriting in case of shortfalls Notify branches and collaborate with financial advisors to resolve over-limit situations Provide documentation and information for federal, state, and internal audits Identify and mitigate regulatory risks in securities-based lending products Handle escalated issues from branches, sales desks, and other firm areas Partner with IT and other departments to enhance operational processes Required Qualifications B achelor’s degree in Business, Finance, or Economics (work experience in banking/finance may substitute) Experience in securities-based lending preferred Intermediate proficiency in Outlook, Word, and Excel Strong problem-solving and resolution skills Excellent organizational and time management abilities in high-pressure environments Professional oral and written communication skills Superior attention to detail Strong research, analytical, and math skills Ability to prioritize and manage multiple tasks simultaneously Preferred Qualifications Prior experience in brokerage or private banking opera tions Education: Bachelors Degree Job Summary We are seeking a detail-oriented Operations Analyst to join our Private Banking Operations team.

New!

Lorton, VA1 day ago

$131,300–$237,350

Leidos is seeking an experienced ServiceNow Software Development Manager, to join an internal service center group under the Digital Modernization Sector and the Repeatable Offerings organization, who will support ServiceNow self-hosted/on-prem implementations and best practices for our Federal Government customers. You will collaborate with a diverse workforce within a matrix environment and be able to communicate effectively by obtaining and synthesizing requirements from internal and external stakeholders, while working with the team to deliver a ServiceNow implementation that meets our customers’ needs.

Arlington, VA28 days ago

Temporary
Contractor
Full-time

Qualifications: • Requirement - At least 5-7 years of telecommunications and networking experience with technologies such as PSTN, VoIP, call centers, IVR, UCaaS, CCaaS, SIP, SBCs, QoS, cloud. The portfolio of voice products includes Microsoft Teams Phone, Cisco Call Manager, Five9 call center solutions, video intercoms, and legacy voice services.

Baltimore, MD27 days ago

Temporary
Contractor
Full-time

Description: The Lead Business Analyst will champion the analysis of complex business processes, documenting cross agency workflows, identify opportunities, and establish deep collaboration with the technical teams on delivering solutions. • Deliver precise functional specifications to include functional hierarchy, workflow, business rules, interface design and definitions, outstanding issues, data analysis, and data mapping to clients and development staff.

Washington, DC13 days ago

$70,000–$85,000 Per Year

This position will serve as the first point of contact for technical issues for internal and remote employees, be responsible for providing exceptional customer service while completing a variety of desktop and help desk support activities at corporate headquarters for all Verus Mortgage employees/ Invictus Capital Partners. Experience in supporting office network printers, VOIP phone system, office building security badge systems, mobile device email setup and connectivity.

Arlington, Virginia30+ days ago

The Service Desk Analyst II works closely with Tier I analysts, engineers, and government stakeholders to ensure timely resolution of issues, adherence to Service Level Agreements (SLAs), and delivery of exceptional customer service in a hybrid (on-premises and cloud) IT environment; this position is hybrid in Arlington, VA. NetImpact’s core values and commitment to a customer and results-oriented delivery approach has propelled our growth and enabled us to deliver impactful value across Strategic Consulting, Process Automation, Cloud, DevSecOps, Data and Analytics, and Cyber Security for the Federal Government.

Arlington, Virginia30+ days ago

NetImpact’s core values and commitment to a customer and results-oriented delivery approach has propelled our growth and enabled us to deliver impactful value across Strategic Consulting, Process Automation, Cloud, DevSecOps, Data and Analytics, and Cyber Security for the Federal Government. This role serves as the first point of contact for all IT-related incidents and service requests, delivering high-quality customer service while troubleshooting hardware, software, and connectivity issues across a hybrid (on-premises and cloud) IT infrastructure.

Arlington, VA14 days ago

Troubleshoot and resolve Tier I and II incidents including system inquiries, service requests, software installations, printer issues, and hardware support (desktops, laptops, peripherals). Strategic Operational Solutions, Inc. (STOPSO) is seeking a candidate for a Service Desk Analyst role supporting a high-profile Department of Defense (DoD) customer.

Annapolis, MD30+ days ago

Provide first level support including but not limited to: resetting passwords,troubleshooting hardwareremotely (Laptops, iPads, Desktops, Printers, etc.),troubleshootingsoftware (proprietary software and other applications utilized by the client), and other “how-to” questions. As a Bilingual Service Desk Analyst, you will be responsible for receiving requests from associates and vendors, and providing the technical support and customer service needed to solve requests.

Arlington, VA30+ days ago

Full-time

When joining, you must possess an IAT level II certification in ACTIVE status:CCNA Security, CySA+, GICSP, GSEC, Security+ CE, CND or SSCP. Our client is seeking Service Desk Analysts to provide IT support for a client.

New!

Arlington, VA3 days ago

Provide on-site technical support for VIP hardware (laptops, printers, tablets, mobile devices) and peripherals, software (COTS, GOTS, Web), audiovisual display systems, and wireless technologies. At Chenega MIOS, our professional development plan focuses on helping our team members at every level of their careers to identify and use their strengths to do their best work every day.

Germantown, Maryland30+ days ago

$75,000–$95,000 Per Year

The Senior Help Desk Analyst provides advanced technical and professional support to the DOE EHSS contract, applying independent judgment across two primary areas: (1) leading user support and operational oversight for the EHSS portfolio of databases and applications, including account governance, user guidance, and coordination between Data Owners and development teams; and (2) managing enterprise IT asset operations for EHSS staff by overseeing deployment, relocation, troubleshooting, and lifecycle coordination with EITS, while maintaining comprehensive year‑round inventory control. Edgewater Federal Solutions is ISO 9001, 20000-1, 270001 certified, appraised at CMMI Level 3 Maturity for Development and Services, and has been named in the Top Workplaces in the Greater Washington Area Small Companies for 2018 through 2025.

Ashburn, VA14 days ago

Aretec is seeking an ACE Account Service Desk Specialist (Tier 2 – ASD) to support the Automated Commercial Environment (ACE) Account Service Desk under the Customs and Border Protection (CBP) Technology Service Desk (TSD). This role provides Tier II support to a large external user community, including Trade, Participating Government Agencies (PGAs), and CBP personnel, supporting trade facilitation, compliance, and enforcement operations.

Washington, D.C.13 days ago

$51,000–$82,000 Per Year

As the nation’s risk adviser, we (CISA) help our partners strengthen their own capabilities and connect our stakeholders in industry and government to each other and to resources, analyses, and tools to help them build their own cyber, communications, and physical security and resilience, and in turn, strengthening national resilience. As the world’s leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies.

Washington, DC30+ days ago

$110,000–$130,000

Responsibilities: Overseeing the day-to-day supervision of the firm’s Service Desk Analysts to provide quality customer service to all of the firm’s staff in support of the firm’s IT Service Desk. Providing support and maintenance of all computers and printers; ensuring timely resolution of issues (i.e., end-user application support and system issues are identified, prioritized and resolved).

New!

Washington, DC5 days ago

Experience supporting mobile device and endpoint management consoles, such as AirWatch, BigFix, Apple Business Manager, Workspace ONE, Intune, or Jamf. Hybrid work model with a combination of onsite support at the client site and approved telework upon satisfaction role can be performed in hybrid role.

Washington, Washington, DC12 days ago

$115,000–$120,000 Per Year

Serve as Shift Lead for the Service Desk when needed, performing operational duties such as:Providing first-line support for incidents and technical issues reported by client staff and customers. The Trainer works closely with the Quality Assurance and Quality Control Team to identify common errors, adjust training materials, and provide targeted remedial instruction as needed.

Bethesda, MD12 days ago

$95,000–$175,000 Per Year

ABSC has an exciting opening for you as our next Tier 3 Service Desk/System Administrator supporting DIA’s National Digital Exploitation and OSINT Center (NDOC) (formerly NMEC) under our 10-year DOMEX Technology Platform (DTP) contract. Our team stands ready to deliver the next generation of programs, personnel, and solutions to help advance our federal government customers’ driving innovation, agility, and security across all mission areas.

Woodlawn, MD30+ days ago

Requests include, but are not limited to, system access and/or account issues, system functionality and/or availability, and other inquiries received through various mediums such as phone, email, and other electronic submission methods. As partners in our team's success, we offer a comprehensive compensation structure that includes competitive base salaries, performance-based incentives, spot bonuses, referral bonuses, and more.

Ashburn, VA14 days ago

Escalate incidents to Tier 2 or Tier 3 support teams, including internal CBP groups and third‑party vendors, using ticket transfer and warm‑call transfer methods. Respond to incoming incidents, service requests, and inquiries via internal 800 number, live agent chat, self‑service tickets, and email.

Arlington, Virginia24 days ago

$95,000–$100,000 Per Year

The Nakupuna Companies use a market-based compensation strategy to ensure that our employees are compensated within applicable market ranges commensurate with multiple factors, including but not limited to the individual’s particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability, organizational requirements, and position location. PPEV advances the America First Global Health Strategy by promoting accountability, impact, and transparency through the collection, analysis, and use of data for evidence-informed decision-making, supported by high-quality data systems and interactive visualizations and tools.

Reston, VA16 days ago

We help customers secure critical systems, modernize enterprise technology, and solve complex operational challenges through integrated capabilities spanning cybersecurity, enterprise IT infrastructure, cloud, software development, data analytics, legal technology and eDiscovery, applied AI, and electronic security systems. This is a true player/coach role-you will spend the majority of your time directly supporting users while also leading, mentoring, and guiding a small team of help desk analysts.

Springfield, VA30+ days ago

The IT Enterprise Service Desk supports a wide array of systems, applications, and services spanning desktop operating systems (OSs), desktop and web-based applications, and unified communications (instant messaging, Video Tele-Conferencing (VTC), Voice over IP (VOIP) phones, etc.). + The Service Desk Specialists are the Tier 1 team members of an Information Technology (IT) Enterprise Service desk responsible for the IT-related service requests, and the service incidents and problems for the customer’s IT business and mission-focus enterprise systems.

Reston, Virginia19 days ago

$115,000–$120,000 Per Year

This is a true player/coach role—you will spend the majority of your time directly supporting users while also leading, mentoring, and guiding a small team of help desk analysts. A Help Desk Lead / Supervisor is sought to serve as a hands‑on technical leader and working supervisor within an IT support organization.

Washington, Washington, DC30+ days ago

$70,000–$85,000 Per Year

Alexandria, VA30+ days ago

The Tier 2 Help Desk Specialist provides advanced application support and issue resolution for DoD OIG users. Triage and resolve escalated user issues.

Quantico, Virginia18 days ago

Overview: CommIT Enterprises, Inc. is seeking a Helpdesk Analyst II to provide support to both internal and external customers, addressing issues related to computer systems, software, and hardware. We offer acquisition management, systems engineering, Agile software development, cloud management, IT modernization, data analytics, cybersecurity, and training, including leading-edge DevSecOps, automated testing, and mobile application development.

Alexandria, VA30+ days ago

As a Senior UCC Technical Support Analyst, you will play a key role in providing the central point of contact for all IT-related inquiries, support requests from end users, and will be responsible for endpoint management and Help Desk troubleshooting for customers program. Provide Tier 2 Help desk support to end users and manage complex issues that require specialized knowledge and skills to troubleshoot and resolve issues related to software, hardware, and network systems.

Washington, DC30+ days ago

$100,000–$175,000 Per Year

ActioNet is a CMMI-DEV Level 4, CMMI-SVC Level 4, ISO 20000, ISO 27001, ISO 9001, HDI-certified, woman-owned IT Solutions Provider with strong qualifications and expertise in Agile Software Engineering, Cloud Solutions, Cyber Security, and IT Managed Services. At ActioNet, our Passion for Quality is at the heart of everything we do: Commitment to Employees: We are committed to making ActioNet a great place to work and continue to invest in our ActioNeters.

Leesburg, VA24 days ago

Requirements 7+ years of telecommunications and networking experience (PSTN, VoIP, UCaaS, CCaaS, SIP, SBCs, QoS, cloud). Coordinate with internal teams (cabling, network, security, endpoint, etc.) on infrastructure and service issues.

Washington, DC14 days ago

$150,000–$165,000 Per Year

Tasks include responding to specific and general requests for support products and programmatic information on Security Assistance and Security Cooperation Programs, building and maintaining tracking sheets, and preparing responses for executive presentations using a mix of briefing platforms and office technologies. We're rated #2 Best Medium Business in all of Virginia, and we are a multi-year, multi-award winner of the Fortune® Magazine Best Workplaces in Consulting & Professional Services, Best Medium Workplaces, and Best Workplaces for Parents.

Washington, DC30+ days ago

$45,000–$47,500 Per Year

MKS2 Technologies, LLC, an award-winning high growth small business, creates innovative and customer-centric technology solutions in the areas of Cyber Security, Instructional Design and Training, Software Engineering and IT Support Services to improve the security and well-being of our clients. As the first point of contact for HAM-related inquiries, contract personnel will: Respond promptly and professionally to incoming questions and service requests from Supply Chain Management and IT stakeholders regarding the use of ServiceNow HAM.

New!

Falls Church, VA6 days ago

Enabled Intelligence, Inc. provides extremely accurate, precise and secure data labeling and AI solutions to help our government and commercial customers effectively deploy reliable and unbiased artificial intelligence technologies. Analysts review labels created by the Enabled Intelligence annotation teams and identify, document, and correct errors as needed to ensure labeling campaigns meet contract accuracy requirements of 95% accuracy or higher.

Columbia, MD30+ days ago

A Bachelor's Degree from an accredited college or university with a major in Computer Science, Information Systems, Engineering, Business, or other related scientific or technical discipline or three (3) years of equivalent experience in a related field. At least one (1) year of experience in analyzing and programming applications on large-scale or mid-tier computers (or LAN-based) with a minimum of one (1) year of design and programming of moderately complex IT systems.

Colombia, MD30+ days ago

Job Description: A Bachelor's Degree from an accredited college or university with a major in Computer Science, Information Systems, Engineering, Business, or other related scientific or technical discipline or three (3) years of equivalent experience in a related field. At least one (1) year of experience in analyzing and programming applications on large-scale or mid-tier computers (or LAN-based) with a minimum of one (1) year of design and programming of moderately complex IT systems.

Washington, DC30+ days ago

Full-time

The ideal candidate is a hands-on Helix specialist who can independently design solutions, guide implementation, and support change enablement to improve service desk efficiency and knowledge adoption. This role will provide technical initiative, working across service management, platform engineering, and operations teams to deliver scalable knowledge and workflow solutions within the Helix ecosystem.

Arlington, VA30+ days ago

$80,000–$90,000

As a Senior Business Analyst, supporting a Department of Defense customer, you will be trusted to review and analyze data provide high-quality mission and decision-making support on budgetary, financial, and civilian pay issues while continuously improving the quality, efficiency, and focus of the customer’s financial services and operations. Analysis of how DoD customer’s business is accomplished with DAI, address gaps as well as the impact of Software Change Requests (SCR), production fixes, and new DAI versions or application upgrades such as future Oracle Releases or patches.

New!

Annapolis Junciton, MD3 days ago

Full-time

The ideal candidate is a strong technical troubleshooter with experience in customer-facing support environments, comfortable working with system logs, network data, and technical workflows. The successful candidate is someone who enjoys solving complex technical problems, can operate calmly in high-tempo environments, and is comfortable acting as a bridge between users and engineering teams.

Arlington, Virginia24 days ago

$95,000–$100,000 Per Year

The Nakupuna Companies use a market-based compensation strategy to ensure that our employees are compensated within applicable market ranges commensurate with multiple factors, including but not limited to the individual’s particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability, organizational requirements, and position location. Responsibilities: The Advisor will develop and apply frameworks to evaluate, strengthen, and monitor transparent, efficient use of public funds, and advises senior leadership and technical working groups on PFM strategies for global health.

Washington, DC30+ days ago

PVM is a black- and service-disabled veteran-owned small business and was founded by a retired Naval officer out of frustration with the status quo with one goal in mind: to help his fellow Shipmates solve the problems they were facing every day. As a PVM team member, you will work with people from all different backgrounds that are passionate about the problems we solve for our customers and are focused on delivering value for our clients.

Washington, D.C.30+ days ago

$80,000–$128,000 Per Year

The Watch Analyst will monitor classified databases, the ticket management system, subscription-based alerting services, cable and local news, social media, and other open sources for threats to the nation’s critical infrastructure and global operations impacting national security. The Watch Analyst should provide the initial triage and analysis of cyber, physical, and communication incidents to identify the severity of impact to critical infrastructure and determine the level of reporting or briefing required.

Washington, D.C.30+ days ago

$66,000–$106,000 Per Year

Vienna, VA30+ days ago

Required Qualifications: Subject matterexpert levelextensive knowledge andexperience operating, programming, andtroubleshooting the Avaya CS1000 PBX, MCM call center system, Telstrat telephone recording system, call pilot voicemail system, PRI circuit equipment, and typical associated equipment and circuits. ActioNet is a CMMI-DEV Level 4, CMMI-SVC Level 4, ISO 20000, ISO 27001, ISO 9001, HDI-certified, woman-owned IT Solutions Provider with strong qualifications and expertise in Agile Software Engineering, Cloud Solutions, Cyber Security and IT Managed Services.

Annapolis, MD30+ days ago

Ideally, we are seeking a candidate who has served onboard ships, in a shipyard environment and/or with past experience working on Navy maintenance metrics and analytics, particularly someone with prior experience as a Surface Warfare Officer (SWO) Junior Officer (JO). In this role, you will: + Apply shipboard maintenance experience and data analytics expertise to support the chain of command from senior Navy leaders to waterfront project managers and specialists in making informed ships maintenance and logistics decisions.

Reston, VA30+ days ago

Full-time

Overall, this position is responsible for proactively and collaboratively working with DSI project managers, teams, and other DSI organizational groups in a tactical capacity, evaluating internal and external client requirements, and implementing practical solutions promptly. Develop the skills required to maintain, enhance, and test client agency KBs by gaining a complete understanding of team procedures and toolsets, and through the successful completion of staff training exercises and individual KB assignments (tasks).

Arlington, Virginia21 days ago

$75,000–$88,000 Per Year

Arlington, VA30+ days ago

$110,000–$130,000 Per Year

This role bridges the gap between business users, mission partners, and technical teams by analyzing user requirements, optimizing collaboration solutions, and ensuring operational continuity across SharePoint and integrated Microsoft platforms such as Power Automate, Power Apps, Power BI, and Dataverse. The SharePoint Analyst Lead supports modernization and migration efforts away from deprecated SharePoint features, provides Tier 2 and Tier 3 operational support, and ensures functional solutions comply with DISA and DoD policies.

Washington Navy Yard, DC30+ days ago

The Team Submarine concept unifies once diverse submarine-related activities into a single submarine-centric organization with the goal of eliminating traditional stovepipe structures and processes that created impediments and inefficiencies in the submarine research, development, acquisition, and maintenance communities. General Dynamics Electric Boat (EB) and Huntington Ingalls Industries-Newport News Shipbuilding (HHI- NNS) build the Virginia-Class submarines for the U.S. Serco-NA has an opening for a Sustainment Engineer to support an active contract with the U.S. Navy.

Ft Meade, MD28 days ago

Requirements of position: Think analytically, effective verbal and written communication skills, make decisions, observe/remember details, interpret data, concentrate on tasks, adjust to change, handle stress/emotions. Our talented employee-owners provide agile, scalable services and solutions that solve operational gaps, operate critical systems, and protect and secure the enterprise – across the organization and around the world.

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Service Desk Analyst Jobs in Washington, DC

Jobs

SIU Investigator - Multi-Line (Desk)USAA

Financial AnalystCompunnel, Inc.

ServiceNow Development ManagerLeidos

Tier 2- Telecom / Voice Analyst (Cisco Call Manager / Teams Phone)Trigyn Technologies Inc

Lead Business AnalystTrigyn Technologies Inc

Service Desk AnalystInvictus Capital Partners

Service Desk Analyst IINetImpact Strategies

Service Desk Analyst INetImpact Strategies

Service Desk AnalystStrategic Operational Solutions

Bilingual Service Desk Analyst (German/English)CAI

Service Desk AnalystOmniscius Consulting

VIP Help Desk AnalystChenega Corporation

Help Desk Analyst - Senior LevelEdgewater Federal Solutions, Inc.

ACE Account Service Desk Specialist (Tier II – ASD)Aretec Inc

Cyber Case Management – Junior-level Service DeskPeraton

IT Service Desk SupervisorFawkes IDM

Service Desk Agent – Tier 3Datawiz

Service Desk TrainerCayuse Holdings

Tier 3 Service Desk/System AdministratorAbsolute Business Solutions Corp

Customer Service Analyst (Tier 1) / Bilingual (Spanish) - (Part-time)Tria Federal

Help Desk Specialist I (Tier I Agent – Internal)Aretec Inc

Analyst III: Technical and Support Services Activity ManagerNa Ali'i Consulting & Sales, LLC.

Help Desk Lead / SupervisorConverged Security Solutions

Service Desk Specialist - active TS/SCI clearanceV2X

Help Desk ManagerAddison Group

Senior Help Desk TechnicianCouncil on Foreign Relations

Help Desk Specialist – Tier 2 - Managed Service Provider SupportSummit Technologies, Inc.

Helpdesk Analyst IICommIT Enterprises, Inc

Technical Support AnalystRed Cedar Consultancy

Desk Side Support Manager (Applications Support)ActioNet, Inc

Voice AnalystSystem One

DOW SkillBridge Fellowship - OUSD Security Cooperation Regional Desk OfficerForge Group, LLC

Junior AnalystMKS2 Technologies

Geospatial Imagery Analysis SME- Quality Assurance Analyst IIEnabled Intelligence

Computer Systems Analyst - Columbia, MDGeorgia Tek Systems

Computer Systems Analyst-Colombia, MDGeorgia Tek Systems

Helix (Remedy) ITSM AnalystTetrad Digital Integrity LLC

Senior Business Analyst (DTRA)ACT1 Federal

Technical Operations Support Analyst with Top Secret/SCI Clearance w/ full scope poly. Onsite in MDBooker DiMaio, LLC

Analyst III: Public Financial Management AdvisorNa Ali'i Consulting & Sales, LLC.

FSR AnalystPVM, Inc.

Watch Analyst / active Top SecretPeraton

Watch AnalystPeraton

Unified Communications Analyst -Subject Matter ExpertActioNet, Inc

Data Visualization Analyst (Navy)Serco

Business Process Analyst - Active TS/SCI with Polygraph ONLYDistributed Solutions, Inc.

Regional Financial Analyst - VirginiaLiberty Military Housing

SharePoint Analyst Lead (Future Opportunity)AGE solutions

Sustainment Support AnalystSerco

Tier III AnalystFoxhole Technology, Inc.

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