HSPD-12 Help Desk Analyst
Location: Washington, DC
Duration: 12+ months, Onsite
Seeking for a Help Desk Analyst to join our team. This role requires providing exceptional support and customer service while working with critical data and systems.
Must Have:
- No more than 3 years' experience in a help desk setting
- Basic computer skills: MS Word, MS Excel, MS PowerPoint, Google applications (Gmail, calendar, Google Docs, Google Sites), and databases
- Ability to provide effective help desk support and professional customer service
- Strong communication skills, both verbal and written
- Analytical skills for resolving complex challenges
- Attention to detail with large volumes of critical data
- Flexibility to adjust to rapidly changing client priorities
- Team collaboration skills with ICAM PMO stakeholders
- Knowledge of GSA's or other agency's ICAM implementation approach, processes, and infrastructure
- Understanding of GSA US Access credentialing shared service provider tools and procedures
- Experience in ICAM-implementation help desk support
- Advanced computer skills: complex spreadsheet formulas, MS Project, and MS Visio
- Experience in training individuals to use ICAM credentials and tools
- Support experience for GSA HSPD-12 Help Desk in resolving tickets and issues
Education: