Knowledge, Skills & Abilities:** + Three years’ experience in the mortuary/cemetery industry, with knowledge of funeral ceremonies and practices, + Must pass CFDA Arrangers Test or equivalent, and if necessary, complete an CFDA Funeral Arrangers Course or equivalent, and successfully pass the accompanying examination by a score of 75% or higher + Strong written and verbal communication skills + High level of professionalism, customer service, and willingness to help others + Professional sales and/or strong customer service background + Bilingual Chinese, Korean, and/or Spanish preferred + Detail oriented + Problem solving skills + Self-motivated and flexible + Warmth, compassion, empathy + Diplomacy under pressure + Ability to multi-task, prioritize tasks, and differentiate level of importance + High level of communication and listening skill + Cultural sensitivity to the diverse community that Rose Hills serves + Advanced PC skill with MSWord, Excel, and Outlook **Compensation:** $21.50/hr - $28.00/hr Exact compensation may vary based on skills, experience, and location. + Daily phone and text support for incoming calls and/or texts + Accept payments for upcoming services + Obtain required signatures on compliance documents + Update HMIS system records + Assist with email and voicemail follow ups + Process and follow up with Military honors requests and flag applications + DocuSign completion and uploading + Manage Death certificate approval distribution list + Perform precalls for Arrangement appointment preparation, as needed + Finalization of marker orders, as needed + Take requests from At-Need Arrangements Counselors and assist with case management follow up activities to ensure high level of customer service and minimal customer wait time.