A successful candidate would possess these skills: Ability to stretch from framing ambiguous business problems through roadmap definition, business case development, and implementation planning through close collaboration with relevant leaders, such as service operations, technology, design, product, engineering, analytics, and clinical leaders. Partnering with client patient/member experience, digital, technology, and customer operations leaders to define and deliver AI-enabled service strategies that meet patient, member, provider, and business needs and drive measurable outcomes.