Runs stock reports to check for product availabilityGenerates all related paperwork and necessary information required for customer work orders, checks all orders for special requests, and posts inventory recordsCoordinates special, last minute shipping requests with the transportation departments, expediting orders as necessaryTraces orders as required and notifies customers of any activity concerning their merchandise, including shipping and tracing informationAssures proper invoicing of accounts by verifying computer generated invoicesMaintains a good working relationship with customers by responding to all inquiries and complaints concerning receipts, invoices, shipments, inventory counts, etc., in a courteous and efficient mannerReports customer feedback to management, including any signs of customer dissatisfactionActs as liaison between the warehouse and the customer in administration of accounts and between the office and customer regarding invoicing and credit changesPerforms paperwork associated with orders including the maintenance of customer filesPerforms clerical work as required including answering phone calls, operating various office machines and computers, corresponding with customers and greeting customers and visitors in the officeNotifies management of all requested changes from the customer regarding shipping, handling, or administrative characteristicsWorks with management regarding product routing for customersOther duties as required and assigned Required Skills/Abilities: Excellent written and verbal communication skills. Warehouse Customer Service Representative Job Responsibilities:Interacts with customers by phone, email, or in person and receives orders or changes in serviceAdjusts complaints concerning billing or service rendered, referring complaints of service failures to designated departments for investigationProcesses and inputs all customer orders and receipts.