Knowledge and Skills:• Familiarity with LMS platforms (Relias preferred), including user, enrollment, and assignment administration • Experience matching data between systems, such as an LMS and an HR system (HRIS) Experience with compliance or certification tracking in a regulated environment • Experience with reporting or dashboard tools (Power BI, Tableau, or similar) • Proficiency with Microsoft Excel and/or Google Sheets for data management and reporting Ability to write clear procedures and job aids• Strong problem-solving skills, including finding out why errors happen0• Strong attention to detail and ability to manage high-volume data tasks accurately • Ability to balance priorities across two teams and meet deadlines • Strong written and verbal communication and customer service skills at all levels of the organization • Proficiency in training delivery platforms (e.g., Zoom, Teams), LMS navigation, and basic multimedia tools. Vinfen''s 3,500 dedicated employees are experienced, highly-trained professionals who provide a full range of supportive living, health, educational, and clinical services in over 550 sites throughout Massachusetts and Connecticut.