Philadelphia, PA18 days ago
Must also have experience in the following: 5 years of professional experience assisting with strategic projects that involve customer service improvements, product launches, and operational excellence; 5 years of professional experience evaluating learners, providing actionable feedback, and ensuring learning objectives are met; 3 years of professional experience coordinating with cross-functional teams and contributing to service manual reviews and New Product Introduction, Global Customer Service, and Customer Service Implementation checklists; 3 years of professional experience using customer service management tools including CRM systems (for complaint management) and TWD (for investigation management) and technical platforms related to service delivery and performance monitoring; 3 years of professional experience handling KPIs (Key Performance Indicators) including customer service metrics including Subsidiary Satisfaction Surveys and training evaluations; and 3 years of professional experience utilizing EZ Generator and Synthesia to create digital trainings. MINIMUM REQUIREMENTS: Bachelor’s degree or U.S. equivalent in Biology, Biochemistry, Engineering, or a related field, plus 5 years of professional experience as a Customer Service Specialist, Application Specialist, or any occupation, job title, position providing field support involving customer service in multiple regions.