Daily DutiesImplement and configure field service software based on BDR best practicesIntegrate new software tools with clients' existing systems and processesConduct system testing, troubleshooting, and validation before go-liveDeliver engaging onsite and virtual training for office staff and field teamsProvide ongoing technical support and resolve software-related issuesDevelop and maintain user guides, training materials, and documentationAnalyze client workflows to identify process improvements and efficienciesPartner with internal teams to communicate feedback and recommend enhancementsSupport sales and onboarding efforts by demonstrating software solutions to prospective clientsMaintain accurate records of configurations, trainings, and client interactionsPrepare performance reports to track software adoption and client satisfactionPreferred QualificationsBachelor's degree in Business, Accounting, or Information Technology (or equivalent experience)2+ years of experience in software implementation or field service technologyHands-on experience with ServiceTitan, FieldEdge, and/or ZuperStrong understanding of home service operations (HVAC, Plumbing, Electrical)Excellent communication, presentation, and active listening skillsStrong organizational skills and attention to detailAbility to travel for client training, implementations, and eventsProficiency in Microsoft Outlook, Word, Excel, and PowerPointCommitment to client success, teamwork, and continuous learningWhy Work for Us? A passionate, collaborative team dedicated to helping clients succeedClear opportunities for growth, including advancement into Senior Specialist, Implementation Manager, or Product Specialist rolesCaring leadership and a culture built on respect, learning, and innovationAccess to certifications and professional development opportunitiesA professional yet supportive and fun work environment WE ARE A 100% DRUG-FREE AND TOBACCO-FREE EMPLOYERCandidates will be required to pass a background check and drug test upon being given a conditional offer of employment.