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Engage with agency leaders (e.g., Chiefs of Police, Sheriffs, Command Staff, Directors of IT) and drone program managers during pre- and post-sale phases to design and enhance UAS programs. You will serve as a trusted advisor and subject matter expert (SME), ensuring customers not only adopt Axon Air solutions but also realize their full potential to transform workflows and enhance organizational effectiveness.

<div class="content-intro"><h4><strong>Join Axon and be a Force for Good.</strong></h4><p>At Axon, we're on a mission to Protect Life. We're explorers, pursuing society's most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.<br/><br/>Life at Axon is fast-paced, challenging and meaningful. Here, you'll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.</p></div><h2><strong>Your Impact</strong></h2><p>As a <strong>Professional Services Manager II (PSM2) for Axon Air</strong>, you will lead the deployment of Axon drone technology for law enforcement, enterprise, and public safety agencies. This elevated role requires advanced technical proficiency, deep program management expertise, and the ability to independently manage complex deployments.<br/><br/>You will serve as a <strong>trusted advisor and subject matter expert (SME)</strong>, ensuring customers not only adopt Axon Air solutions but also realize their full potential to transform workflows and enhance organizational effectiveness. By combining advanced technical skills, regulatory knowledge, and consultative leadership, you will accelerate customer adoption, influence program expansion, and deliver long-term success.</p><hr/><h2><strong>What You'll Do</strong></h2><p><strong>Location:</strong> Remotely from the United States with up to 80% travel<br/><strong>Reports to:</strong> Manager, Professional Services<br/><strong>Direct Reports:</strong> 0</p><ul><li>Engage with agency leaders (e.g., Chiefs of Police, Sheriffs, Command Staff, Directors of IT) and drone program managers during pre- and post-sale phases to design and enhance UAS programs.</li><li>Contribute to pre-sale efforts by conducting needs assessments, providing technical demonstrations, creating deployment plans, and guiding agencies through T&E engagements.</li><li>Lead and manage <strong>large and/or complex program implementations</strong>, ensuring readiness, compliance with FAA Part 107, and seamless integration with third-party vendors.</li><li>Serve as a <strong>primary technical point of contact</strong>, providing advanced guidance on drone operations, system configurations, and SaaS integrations.</li><li>Develop, schedule, and deliver advanced drone-related training programs for agencies, ensuring technical proficiency and long-term adoption.</li><li>Mentor Axon Air PSMs and cross-functional partners, sharing expertise, workflows, and best practices.</li><li>Use project management tools (e.g., Smartsheets) to define scope, track milestones, mitigate risks, and communicate status to stakeholders.</li><li>Capture and communicate customer feedback, including feature requests and operational challenges, to inform internal teams and product roadmaps.</li><li>Stay current with UAS technologies, FAA regulations, and emerging trends; contribute to product testing, evaluations, and recommendations.</li></ul><hr/><h2><strong>What You Bring</strong></h2><ul><li>BS/BA or equivalent experience.</li><li>3–5+ years of professional services, technical deployment, or UAS program management experience.</li><li>Demonstrated success leading <strong>complex technical deployments</strong> and customer-facing projects.</li><li>FAA Part 107 certification required (advanced certifications strongly preferred).</li><li>Advanced expertise in UAS platforms (DJI, Skydio, SkyHero, Fotokite), detection systems (Dedrone), and drone management software (DroneSense).</li><li>Experience with network infrastructure, data management, or SaaS integrations preferred.</li><li>Strong project management, organizational, and consultative skills with proven ability to influence executive and technical stakeholders.</li><li>Excellent communication skills with experience providing in-person technical instruction in operational or high-stakes environments.</li><li>Ability to work independently while also mentoring peers and junior team members.</li><li>Willingness to travel weekly across North America (potential for international travel).</li><li>Familiarity with law enforcement, security, or military operations strongly preferred.</li><li>Comfortable working in elevated positions, climbing, working with hand tools, and lifted objects</li><li>Must be able to lift at least 50 pounds and must be physically capable of climbing ladders, stairs, and working in an elevated environment </li><li>Must pass a Criminal Justice Information Service (CJIS) background check and maintain CJIS clearance. Handle confidential and highly sensitive information.</li></ul><hr/><h2><strong>Benefits That Benefit You</strong></h2><ul><li>Competitive salary and 401k with employer match</li><li>Discretionary paid time off</li><li>Paid parental leave for all</li><li>Medical, Dental, Vision plans</li><li>Fitness programs</li><li>Emotional & Mental Wellness support</li><li>Learning & Development programs</li></ul><p><em>Benefits listed herein may vary depending on the nature of your employment and the location where you work.</em></p><div class="content-conclusion"><p>Don't meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve.</p><p>Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you're excited about this role and our mission to Protect Life but your experience doesn't align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles.</p><p><strong>Important Notes</strong></p><p><em>The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.</em></p><p><em>Some roles may also require legal eligibility to work in a firearms environment.</em></p><p><em>We collect personal information from applicants to evaluate candidates for employment. You may request access, deletion, or exercise other CCPA rights at <strong></strong></em></p><p>axongreenhousesupport@axon.com</p> or via our <a class="c-link c-link--underline" href="https://privacyportal.onetrust.com/webform/0efc1702-9321-4119-bc9d-a06c3a1d3e4e/ca57cc26-a159-4193-9f6e-58ffe3fd2509" rel="nofollow noopener noreferrer" target="_blank">Axon Privacy Web Form</a>. For more information, please see the Your California Privacy Rights section of our <a class="c-link c-link--underline" href="https://www.axon.com/candidateprivacypolicy" rel="nofollow noopener noreferrer" target="_blank">Applicant and Candidate Privacy Notice.</a><p/><p><em>Axon's mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon's impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.</em></p><p><em>We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We're committed to hiring the best talent — regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances — and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email </em></p><p>recruitingops@axon.com</p> Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.<p/></div>

Axon

Professional Services Manager II - Axon Air

Best Practices

Cloud Computing

Communication Skills

Confidential Clearance

Criminal Justice

Cross-Functional

Customer Acquisition

Customer Relations

Customer/Client Research

Data Management

Dental Insurance

Diversity

Ecosystems

Federal Aviation Administration (FAA)

Hand Tools

Law Enforcement

Leadership

Lift/Move 50 Pounds

Maintain Compliance

Mentoring

Military Operations

Needs Assessment

Network Administration/Management

Organizational Development/Management

Organizational Skills

Post-Sales

Pre-Sales

Process Improvement

Product Demonstration

Product Planning

Product Testing

Professional Services

Project Management Software

Project/Program Management

Public Safety

Regulations

Risk Management

Schedule Development

Software as a Service (SaaS)

Systems Administration/Management

Team Lead/Manager

Training Program

Trend Analysis

Unmanned Aircraft Systems (UAS)

Vision Plan

Willing to Travel

GreenHouseAPI

Familiarity with data transfer concepts WAN access types, local area networking, physical layer infrastructure, wireless technologies, access point networks and virtual private networking. 3+ Years of advanced computer network implementation including systems software, Windows operating systems and applications software, hardware, and configurations, (A+, Network + or equivalent preferred).

<div class="content-intro"><h4><strong>Join Axon and be a Force for Good.</strong></h4><p>At Axon, we're on a mission to Protect Life. We're explorers, pursuing society's most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.<br/><br/>Life at Axon is fast-paced, challenging and meaningful. Here, you'll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.</p></div><h4></h4><h2><strong>Your Impact</strong></h2><h4>This is a post-sale, customer-facing, front-line role with primary duties of deploy network, hardware, and software solutions for <a href="https://www.axon.com/products/axon-fleet-3" rel="nofollow">Axon's Fleet solutions</a>. All candidates maintain a professional attitude with a strong focus on the customer's total implementation experience.<br/><br/></h4><h2><strong>What You'll Do</strong></h2><h4><strong>Location: </strong>Remotely from the United States <br/><strong>Travel:</strong> On the road 100% (Mon-Fri), domestic<br/><strong>Reports to: </strong>Sr Manager, Fleet Services or Technical Services Supervisor, Fleet</h4><ul><li>Identify and implement solutions within minimal assistance in a fast-paced environment.</li><li>Assist clients to monitor all software implementation lifecycles and assist with the appropriate customizations.</li><li>Conduct training sessions with customer technical points or contact and end users on Axon specific product applications.</li><li>Create accurate computer network diagrams and documentation for design and planning of network communication systems.</li><li>Customer coordination and execution of field commissioning tests.</li><li>Deliver timely and detailed project deployment reports.</li><li>Engage with technology decision makers (Chiefs of Police, Command staff, Sheriffs, Directors of IT) and program managers, post-sale.</li><li>Escalate product irregularities and problems to Product Managers during site deployments.</li><li>Maintain regular and predictable attendance.</li><li>Synchronize the operation of Axon products as they apply to the Fleet solutions.</li><li>Train primary technical contacts and end users on the proper installation and use of the full suite of Axon Fleet's components and products.</li><li>Troubleshoot applications, computers, networks and products.</li><li>Validate the quality of 12V DC sub-contractor installations.</li></ul><h4> </h4><h2><strong>What You Bring</strong></h2><ul><li>Ability to perform job functions from any location with minimal oversight.</li><li>Ability to stand, bend, and stoop for upwards of 8 hours a day; as well as lift or carry tools up-to-75 lbs. on a regular basis; with or without special accommodations, is required.</li><li>Flexibility to take on additional projects and adapt to changes in priorities.</li><li>Aptitude to work within a team and as an individual contributor in a fast-paced, dynamic environment.</li><li>Desire to work with a team or visit clients in person, weekly. (This position does not have a residency location requirement, but successful candidates must reside within reasonable proximity to a major airport.)</li><li>3+ Years of advanced computer network implementation including systems software, Windows operating systems and applications software, hardware, and configurations, (A+, Network + or equivalent preferred)</li><li>Basic understanding 12-volt DC circuit theory, electrical wiring diagrams, possess mechanical dexterity and troubleshooting skills preferred. (Emergency Vehicle Technician or similar ASE Electronics certifications preferred or Military electronics technician)</li><li>Cradlepoint router or equivalent configuration, implementation and deployment knowledge. NCOS, NetCloud (Cradlepoint Network Associate and Cradlepoint Network Professional certifications preferred).</li><li>Familiarity with data transfer concepts WAN access types, local area networking, physical layer infrastructure, wireless technologies, access point networks and virtual private networking.</li><li>Experience implementing and deploying products in IP-based Ethernet networks, including layer 2, layer 3, LAN, WAN, VPN.</li><li>A valid driver's license is required and must be maintained throughout employment.</li></ul><h4> </h4><h2><strong>Benefits that Benefit You</strong></h2><ul><li>Competitive salary and 401k with employer match</li><li>Discretionary paid time off</li><li>Paid parental leave for all</li><li>Medical, Dental, Vision plans</li><li>Fitness Programs</li><li>Emotional & Mental Wellness support</li><li>Learning & Development programs</li><li>And yes, we have snacks in our offices</li></ul><h4><em>Benefits listed herein may vary depending on the nature of your employment and the location where you work</em><br/></h4><p> </p><div class="content-conclusion"><p>Don't meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve.</p><p>Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you're excited about this role and our mission to Protect Life but your experience doesn't align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles.</p><p><strong>Important Notes</strong></p><p><em>The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.</em></p><p><em>Some roles may also require legal eligibility to work in a firearms environment.</em></p><p><em>We collect personal information from applicants to evaluate candidates for employment. You may request access, deletion, or exercise other CCPA rights at <strong></strong></em></p><p>axongreenhousesupport@axon.com</p> or via our <a class="c-link c-link--underline" href="https://privacyportal.onetrust.com/webform/0efc1702-9321-4119-bc9d-a06c3a1d3e4e/ca57cc26-a159-4193-9f6e-58ffe3fd2509" rel="nofollow noopener noreferrer" target="_blank">Axon Privacy Web Form</a>. For more information, please see the Your California Privacy Rights section of our <a class="c-link c-link--underline" href="https://www.axon.com/candidateprivacypolicy" rel="nofollow noopener noreferrer" target="_blank">Applicant and Candidate Privacy Notice.</a><p/><p><em>Axon's mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon's impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.</em></p><p><em>We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We're committed to hiring the best talent — regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances — and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email </em></p><p>recruitingops@axon.com</p> Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.<p/></div>

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