Online brand reputation Owns the firm's online reputation, including Google Reviews, Glassdoor, Indeed, and other public review platforms — directly monitoring, responding to, and driving improvement in ratings and visibility in partnership with the recruiting and client experience teams. Minimum Years of Experience: 5-8 years of hands-on experience personally executing (not just overseeing) at least two of the following: organic social media, PR/media relations, online reputation management, or community engagement, in an agency or in-house marketing/communications function.