Create a friendly, warm, and welcoming environment for all library visitors; Contribute to fostering an environment where every child and young person feels known, respected, and heard; Answer questions and provide information assistance via the public service desk, phone, chat, and email; Research and recommend the latest books, movies, and music for children and teens; Assist in the library's reading program, early literacy initiatives, digital literacy initiatives, youth outreach programs, and opportunities for teen leadership and volunteerism; Offer technology instruction for accessing the library's digital collections and other digital content; Assist visitors with the use of computers and software; Contribute content to the library's catalog, book lists, blog, social media, website and other online tools; Create topical, engaging, and continually refreshed displays; Maintain constant awareness of the safety and security of staff and members of the public, taking steps to correct potential problems; Take pride in the library, ensuring it is clean, inviting, and in good repair; Promote library services via outreach events, as needed; Participate in professional training and continuing education opportunities in order to stay informed about library, information, and technology trends; Contribute to monthly, annual, and other reports, as needed; and. Qualifications Associate degree or Bachelor's degree with customer service or direct library experience, or an equivalent combination of training and experience; Passion for public libraries and for sharing knowledge and appreciation of literature, technology, and other library resources; Enjoys working with children, teens, parents, and caregivers, consistently engaging with them in a positive and friendly manner; Demonstrated knowledge of youth literature; Demonstrated technology literacy; Commitment to effective and creative collaboration; Adept at making quick, sound decisions, and at demonstrating ingenuity and exercising independent judgment; Adept at project and time management, and at thinking methodically and paying attention to detail; Excellent customer service skills and commitment to always providing an exemplary user experience; Active, patient listener who quickly and accurately understands people's needs.