Manages staff and/or operations of unit/program; Implements social services programs/policies; Coordinates, plans and manages unit/program activities; Formulates program goals and objectives through the review of agency data; Develops or assists in development of related policy; Interprets and administers pertinent laws; Coordinates research, data analysis and program planning efforts; Monitors, analyzes and evaluates programs/policies to determine cost-effectiveness and quality of service; Identifies and coordinates training needs; Advises leadership of legislative, legal or other program/policy impacts and recommends an appropriate position; Monitors all internally and externally initiated program/policy changes; Researches, prepares and presents testimony to legislative committees, study committees and courts regarding social services issues; Evaluates staff; Prepares or assists in budget preparation; Maintains contacts with individuals both within and outside of agency who might impact program activities; Acts as agency contact with state, federal and community agencies on social services to ensure service delivery; Participates in the recruitment and hiring of staff, including outreach, interview and selection; Performs related duties as required. and ability to apply management principles and practices; relevant state and federal laws, statutes and regulations; social services programs, early childhood programs, deaf and hard of hearing programs, programs for older adults and/or programs for individuals with intellectual disability or behavioral health issues; relevant agency policies and procedures; Knowledge of community organizations and social services agencies; Considerable.