This employee must be service oriented and have excellent customer service skills, computer skills, organizational skills, multitasking skills, professional interpersonal skills, time management skills, public speaking skills, critical thinking skills, the ability to prioritize work, and telephone etiquette. This position requires operational knowledge of all equipment in the assigned department, including: fax, printers, copy machine, phone systems, and commonly used association-wide computer programs (including Organization Information Systems (EMR/EHR), MS Office, e-mail, and internet).