Ability to: Plan, organize, and direct the activities of Social Services Agency programs and services; Effectively select, hire, and supervise staff, and ensure appropriate orientation, training, and development of program personnel; Effectively allocate resources and personnel; Develop and maintain internal operational procedures and policies for the programs/offices assigned; Interpret and assure the appropriate implementation of Federal and State regulations pertaining to the various programs assigned and keep abreast of developments related to program activities; Analyze procedures, data, and other pertinent reports and recommend a course of action; Apply principles and theories of casework in a consultative and managerial capacity; Optimally utilize technology to automate processes and educate the public on social service programs; Direct the development and preparation of a variety of plans, including major needs assessments, demographic data, survey results, and program designs; Consult with and advise the Department Director or other executive management staff on the activities, status, and fiscal impacts of programs or new program requirements; Establish and maintain effective working relationships with those contacted in the course of work, at all levels, including colleagues, the public, and representatives of other agencies; Prepare and present oral and written reports clearly and concisely; Communicate effectively, both orally and in writing, with people of diverse backgrounds and cultures; Create a customer-friendly environment; Effectively represent the Agency before the Board of Supervisors, at meetings with State and Federal agency representatives, and before other stakeholders, boards, commissions, or citizen groups. Sufficient education, training, and experience to demonstrate the ability to perform the above tasks, plus the possession and direct application of the following knowledge and abilities: Training and Experience Note: The required knowledge and abilities are attained through training and experience equivalent to a Bachelor's Degree, preferably in Behavioral Science, Social Work, Social Psychology, Psychology, Counseling, Education Counseling, Gerontology, Marriage and Family Therapy, Nursing, Vocational Rehabilitation, or closely related field.