Demonstrate sensitivity and ability to address the various needs of a diverse student population, including race/ethnicity, socioeconomic status, national origin/immigration status, religion, gender identity, gender expression, sexual orientation, age, military service, and/or ability; Apply and participate in a case management model to assess individual circumstances, provide personalized services, and make relevant referrals as needed; Initiate and maintain regular and frequent contact with students, including, one-on-one in person meetings, online meetings, and email communications; Act as a liaison between instructors, student services staff, counselor, and/or administrators, to connect student with suitable support systems; Maintain accurate and confidential records of student progress utilizing data management systems to track interactions (e.g., in-person, phone, online) and completion rates; Coordinate workshops or other initiatives aimed at enhancing students' retention, persistence, and completion rates; Develop and maintain effective collegial relationships with faculty, staff, and administrators to foster an environment of connection and belonging on campus; Collaborate with Student Success and Support Programs and the Office of Instruction to design, coordinate, and/or promote intersectional programming to bolster awareness of support services and resources and enhance students' sense of belonging, retention, persistence, and completion; Coordinate and implement outreach strategies to re-engage students who may be at risk of non-completion; Aid the area administrator or designee in monitoring and overseeing budgets, as well as adhering to the budget guidelines for grants and other funding sources; Engage in continuous improvement efforts to assess the effectiveness of student services, including, collecting, tracking, and analyzing data to identify trends or areas of improvement; Assist with researching, developing, and maintaining programmatic relevance; preparing and submitting reports, and maintaining documentation of projects; Aid with day-to-day office operations, activities, and administrative functions; Collaborate with Marketing to develop and maintain online and print materials to provide students with accurate and timely information; Apply policies, procedures, and practices of the District with sound judgment; Analyze situations effectively and adopt an appropriate course of action without immediate supervision; and. Knowledge, Skills, and Abilities: Ability to uphold confidentiality, exercise sound judgement, and utilize discretion, coupled with an awareness of and sensitivity to the needs, interests, and concerns of minoritized students; Familiarity with college services and/or local community resources accessible to students; Experience developing partnerships and cultivating collaborative working relationships with internal and external constituencies; Ability to interpret and apply District policies and procedures and ensure compliance with applicable federal, state, and local regulations; Application and use of Microsoft Office (Outlook, Word, Excel, PowerPoint, Teams, OneNote) and Adobe software, and/or technology to follow-up with students and track their progress; Correct usage of English, grammar, spelling, punctuation, and vocabulary; Familiarity with current and historical legislation, current events, and/or cultural issues relevant to minoritized students; Proficient in delivering exceptional customer service, including employing tact, patience, and courtesy, with strong interpersonal communication skills; and Ability to set priorities, organize tasks efficiently, adhere to schedules, and consistently meet deadlines; and.