Lead discovery sessions to understand service processes, pain points, priorities, dependencies, risks, and success measures; Design end-to-end Salesforce Field Service solutions, including service territories, work order management, scheduling and optimization, inventory management, asset management, dispatcher user experience, and offline technician mobile experience; Translate business requirements into solution designs, process flows, and implementation plans; Develop user stories, acceptance criteria, and prioritized delivery backlogs that provide delivery teams with relevant, clear, and testable requirements; Advise clients on configuration and customization choices, balancing immediate needs with long-term maintainability; Guide integrations between Salesforce Field Service and systems such as CRM, ERP, inventory, billing, and customer service platforms; Provide architectural guidance on security and visibility, data migration, reporting, and platform performance; Perform declarative Salesforce configuration using platform tools, reports, dashboards, and automation capabilities where appropriate; Support user acceptance testing (UAT), including test scenarios, test scripts, issue triage, and business signoff; Support deployment, change management, user training, and post-launch improvement. Salesforce Field Service Consultant and Certified Service Cloud Consultant Certifications or equivalent hands-on expertise; 5+ years of consulting experience implementing Salesforce Field Service for clients with complex service operations and large user populations; Experience leading or contributing to multiple full lifecycle implementations, from discovery through deployment and support; Hands-on Salesforce platform experience, including configuration, data modeling, security, automation, reporting, scalability, and performance considerations; Experience with Salesforce mobile solutions, offline use cases, and technician adoption; Experience with complex scheduling, optimization, service-level agreements, or high-volume dispatch; Experience working with Agile delivery methodologies and distributed development teams; Experience in industries such as utilities, telecommunications, manufacturing, or equipment services; Strong understanding of field service operations and industry best practices, including Scheduling and Optimization (ESO); Proven ability to collaborate across teams and leadership levels to deliver projects on time and on budget.