Employee understands and demonstrates the importance of satisfying the needs of the customer/patient by interacting with him/her in a friendly and caring way, being attentive to the customer's needs, both psychologically and physically, and by taking the initiative to maintain communication with the customer in order to provide a secure and pleasant experience within Arnot Health. ** 2. Is responsible for daily operations of the ultrasound department, patient schedule, equipment maintenance, the report of equipment failures, ensures adequate supplies are available, and quality assessment (QA).