The Ideal Qualifications: Associate or bachelor's degree, bi-lingual (Spanish), willingness to work west coast hours (until 8 pm ET), experience in Financial Services or Insurance, familiarity with new business, underwriting, or case servicing processes, proven ability to deliver exceptional customer service in a high-volume environment, strong problem-solving skills and sound judgment, ability to manage competing priorities while maintaining attention to detail, proficiency in navigating multiple systems and tools simultaneously, collaborative team player with a positive, customer-first mindset, thrives in fast-paced, evolving environments, committed to service excellence and continuous improvement. As a frontline partner to our distribution teams, this role focuses on resolving inquiries, supporting new business processing, and creating a seamless, positive experience for field customers and internal partners alike.