What we are looking for • 3+ years of management experience in a sales-driven business • Membership-based business experience — Hand & Stone or Massage Envy strongly preferred; spa, fitness, wellness, or salon also considered • You have personally owned a conversion or membership number and can tell us what it was • Experience leading a team of 25–40+ • Comfortable in reports and spreadsheets; you make decisions from data, not from feel • Strong coaching, accountability, and conflict-resolution skills • Bilingual English/Spanish preferred • Zenoti experience a strong plus • Available evenings, weekends, peak periods, and some holidays. • Coaching the front desk team on consultations, objection handling, and closing • Retention, cancellation control, and net membership growth • Service, retail, enhancement, package, and gift card sales • Setting daily, weekly, and monthly goals — posting them and following up on them.