Prepares, maintains, updates and distributes various loan/grant-making/servicing related documents, forms, and materials for participants to complete; processes applications, verifies information is correct and complete, and informs participants of any additional information needed in a timely manner; determines program eligibility of applicants as applicable; files as appropriate externally (i.e. with counties, cities, and agencies) and internally. • Serves as point of contact for the public, agencies, businesses, and organizations on a full range of loan servicing inquiries, actions, and issues; Provides accurate and quality customer service and technical information for all inquiries via phone, fax, mail or e-mail; investigates and resolves client complaints; provides a timely response to all requests and inquiries.