li>Hands-On Configuration & Support: Configure and maintain Workday business processes, security roles, reports, calculated fields, integrations, and notifications, Troubleshoot complex production issues across functional domains, review and approve configuration changes before deployment, lead testing efforts for enhancements and upgrades, ensure documentation of system design, changes, and architecture.
Team Leadership & Governance: Lead and mentor a team of internal and external Workday analysts and administrators, establish operating model for Workday support (intake, prioritization, SLAs), develop KPIs for system performance and support effectiveness, ensure proper segregation of duties and security governance, provide executive-level updates on platform health and roadmap.