Service ResponsibilitiesGreet customers in a friendly, professional, and timely manner.--Obtain required customer authorization, signatures, and contact information prior to starting repair work.--Accurately document all customer concerns, complaints, and repair requests on repair orders.--Maintain daily communication with customers regarding estimates, repair progress, and service updates.--Proactively --communicate changes in completion times, revised estimates, or additional repair needs.--Open, with the credit department to maintain proper account status (MSR) for all repair orders.--Verify warranty and recall status and attach supporting documentation to repair orders.--Ensure all required customer and vehicle information is obtained prior to creating repair orders.--Assist with collection of payments for completed repairs.--Education and ExperienceMinimum of two (2) years of experience in a heavy-duty truck dealership environment, including service department operations.--Strong customer service and interpersonal skills.--Proven ability to build and maintain strong relationships with customers and employees.--Demonstrated ability to motivate and support technician teams.--Proficiency in Microsoft Office (Word, Excel, Outlook).--Experience with Dealer Business Systems (DBS) and related service software preferred. Decisiv daily to maintain accurate repair status updates and communication on active work orders.--Monitor repair progress to ensure estimated completion times and customer commitments are met.--Open and process warranty claims using systems such as Eaton Real Time, Cummins RapidServe, and other OEM platforms.--Obtain required customer authorization, signatures, and contact information prior to starting repair work.--Accurately document all customer concerns, complaints, and repair requests on repair orders.--Maintain daily communication with customers regarding estimates, repair progress, and service updates.--Proactively communicate changes in completion times, revised estimates, or additional repair needs.--Open, prepare, and process mobile service repair orders accurately and efficiently.--Recommend invoice adjustments to the Service Manager when necessary.--Coordinate with the credit department to maintain proper account status (MSR) for all repair orders.--Verify warranty and recall status and attach supporting documentation to repair orders.--Ensure all required customer and vehicle information is obtained prior to creating repair orders.--Assist with collection of payments for completed repairs.--Review technician write-ups for accuracy, completeness, and proper documentation.