Key Competencies: Proven ability to lead multiple complex technical teams and team leaders focused on service delivery and escalationDeep understanding of voice technologies, managed services operations, and onboarding workflowsStrong systems-thinking and root-cause analysis capabilityAbility to operate calmly and decisively during high-severity eventsStrong cross-functional leadership and executive communication skillsData-driven approach to drive prioritization, resourcing decisions, and process improvement. Experience: A minimum of 10 years of experience in telecommunications, managed services, or technology operationsDemonstrated leadership of technical escalation teams and/or onboarding organizationsStrong background in voice services (UCaaS, SIP, SBCs, call routing)Experience supporting multi-product managed services environments (voice, networking, security)Prior experience leading managers and senior technical staff.