We run a centralized MCP (Model Context Protocol) gateway that lets approved AI clients (Claude, Cursor, Windsurf, internal agents) connect to enterprise systems such as Slack, Google Workspace, Jira/Confluence, GitLab, Datadog, Snowflake, Glean, and ServiceNow, with SSO/OAuth brokering, policy enforcement, and full auditability. This includes L1/L2 support models, runbooks, SLAs, monitoring and observability of tool usage, and vendor management (e.g., Cequence and SaaS connector vendors).