The SOC Operator is responsible for effective and efficient processing of all information relevant to the security operation which includes but is not limited to, effective distribution of phone calls, executing and receiving notifications, effective distribution and action of all information received electronically via email, intranet, service requests, shift activity logs and incident reports. Throughout each shift, SOC Operators manage multiple systems and communication channels, including emergency telephone lines, electronic access control, intrusion detection systems, video surveillance (CCTV), fire alarm systems, and other technologies that enable timely detection, assessment, and response to security events.