Nashville, TN30+ days ago
The Catering Operations Manager directly supervises:* Contracted waitstaff* Hourly non-exempt employees* Student employeesEducation and Certifications:* High school diploma or GED required* Bachelor's degree preferred, ideally in Hospitality, Hotel/Restaurant Management, or a related field* ServSafe certification required within three months of hire (renewal every five years)* ABC alcohol service permit required (or obtained within one week of hire)* Valid driver's license with a satisfactory driving record required* The University engages a third-party vendor for continuous motor vehicle record monitoringExperience and Skills:* Minimum of three (3) years of relevant hospitality experience; prior Banquet or Service Manager experience preferred* Minimum of one (1) year of off-premise catering experience preferred, including loading/unloading and driving delivery vehicles* Ability to drive a golf cart and medium-sized box truck, with a clean driving history* Proficiency in Microsoft Office Suite* Strong leadership, supervisory, and people management skills* Demonstrated ability to deliver exceptional customer service in high-pressure environments* Excellent communication skills and ability to work effectively with diverse populations* Strong organizational, time management, and multitasking abilities with keen attention to detail* Proven ability to manage confidential information and safeguard University assets* Professional, proactive, and solutions-oriented mindsetPhysical Demands and Work Environment:* Thrives in a fast-paced environment and works effectively both independently and as part of a team* Availability to work a flexible schedule, including evenings, weekends, and extended hours as needed* Ability to lift up to 50 lbs. and frequently lift, push, pull, or carry up to 30 lbs.* Ability to stand and walk for extended periods and perform frequent bending, stretching, twisting, and lifting* Ability to frequently lift and transport hot food equipment (including hotboxes up to 200 lbs.) on and off box trucks and at event locationsThis is a full-time, exempt leadership position requiring a high degree of professional judgment, operational oversight, and schedule flexibility.