Metrics Governance and Cross Functional Leadership: Define and report measures for availability, service health, SLIs and SLOs, error-budget performance, alert quality, MTTA, MTTR, work aging, recurring issues, automation, corrective actions, and team capacity. How You'll Contribute: Team Leadership and Organizational Development: Manage, coach, and develop Network Operations personnel, IT Systems Analysts, technical leads, and assigned contractors; establish clear expectations for ownership, technical performance, communication, and follow-through.